Hi,
I have the same problem with the queue configuration
When I receive 2 calls only 1 phone ring even if more agent's phone are
free.
The second call will go to an other agent only if the first call is pickup.
Somebody have a solution ?
This is my config file :
Queue.conf
[general]
;
; Global settings for call queues
;
; Persistent Members
; Store each dynamic agent in each queue in the astdb so that
; when asterisk is restarted, each agent will be automatically
; readded into their recorded queues. Default is 'yes'.
;
persistentmembers = yes
;
; Note that a timeout to fail out of a queue may be passed as part of
; an application call from extensions.conf:
; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
; example: Queue(dave|t|||45)
autofill = yes
[ticketix]
;
; A sample call queue
;
; Musiconhold sets which music applies for this particular
; call queue (configure classes in musiconhold.conf)
;
autofill=yes
musiconhold = default
;
; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
;announce = queue-ticketix
;
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
; leastrecent - ring interface which was least recently called by this queue
; fewestcalls - ring the one with fewest completed calls from this queue
; random - ring random interface
; rrmemory - round robin with memory, remember where we left off last ring
pass
;
strategy = roundrobin
;
; Second settings for service level (default 0)
; Used for service level statistics (calls answered within service level
time
; frame)
servicelevel = 60
;
; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.
;
;context = qoutcon
;
; How long do we let the phone ring before we consider this a timeout...
;
timeout = 15
;
; How long do we wait before trying all the members again?
;
retry = 5
;
; Weight of queue - when compared to other queues, higher weights get
; first shot at available channels when the same channel is included in
; more than one queue.
;
;weight=0
;
; After a successful call, how long to wait before sending a potentially
; free member another call (default is 0, or no delay)
;
wrapuptime=15
;
; Maximum number of people waiting in the queue (0 for unlimited)
;
maxlen = 0
;
;
; How often to announce queue position and/or estimated holdtime to caller
(0=off)
;
announce-frequency = 90
;
;
; How often to make any periodic announcement (see periodic-announce)
;
periodic-announce-frequency=60
;
; Should we include estimated hold time in position announcements?
; Either yes, no, or only once.
; Hold time will be announced as the estimated time,
; or "less than 2 minutes" when appropriate.
;
announce-holdtime = yes
;
; What's the rounding time for the seconds?
; If this is non-zero, then we announce the seconds as well as the minutes
; rounded to this value.
;
announce-round-seconds = 10
;
; Use these sound files in making position/holdtime announcements. The
; defaults are as listed below -- change only if you need to.
;
queue-youarenext = queue-youarenext ; ("You are now first
in line.")
queue-thereare = queue-thereare ; ("There are")
queue-callswaiting = queue-callswaiting ; ("calls waiting.")
queue-holdtime = queue-holdtime ; ("The current est. holdtime
is")
queue-minutes = queue-minutes ; ("minutes.")
queue-seconds = queue-seconds ; ("seconds.")
queue-thankyou = queue-thankyou ; ("Thank you for your
patience.")
queue-lessthan = queue-less-than ; ("less than")
queue-reporthold = queue-reporthold ; ("Hold time")
periodic-announce = queue-periodic-announce ; ("All reps busy /
wait for next")
;
; Calls may be recorded using Asterisk's monitor resource
; This can be enabled from within the Queue application, starting recording
; when the call is actually picked up; thus, only successful calls are
; recorded, and you are not recording while people are listening to MOH.
; To enable monitoring, simply specify "monitor-format"; it will be
disabled
; otherwise.
;
; You can specify the monitor filename with by calling
; Set(MONITOR_FILENAME=foo)
; Otherwise it will use MONITOR_FILENAME=${UNIQUEID}
;
monitor-format = wav49
;
; If you wish to have the two files joined together when the call ends, set
this
; to yes.
;
monitor-join = yes
;
; This setting controls whether callers can join a queue with no members.
There
; are three choices:
;
; yes - callers can join a queue with no members or only unavailable
members
; no - callers cannot join a queue with no members
; strict - callers cannot join a queue with no members or only unavailable
; members
;
joinempty = no
;
; If you wish to remove callers from the queue when new callers cannot join,
; set this setting to one of the same choices for 'joinempty'
;
leavewhenempty = yes
;
;
; If this is set to yes, the following manager events will be generated:
; AgentCalled, AgentDump, AgentConnect, AgentComplete
; (may generate some extra manager events, but probably ones you want)
;
eventwhencalled = yes
;
; If this is set to no, the following manager events will be generated:
; QueueMemberStatus
; (may generate a WHOLE LOT of extra manager events)
;
eventmemberstatusoff = no
;
; If you wish to report the caller's hold time to the member before they are
; connected to the caller, set this to yes.
;
; reportholdtime = no
;
;
; If you wish to have a delay before the member is connected to the caller
(or
; before the member hears any announcement messages), set this to the number
of
; seconds to delay.
;
; memberdelay = 0
;
; If timeoutrestart is set to yes, then the timeout for an agent to answer
is
; reset if a BUSY or CONGESTION is received. This can be useful if agents
; are able to cancel a call with reject or similar.
;
; timeoutrestart = no
;
; Each member of this call queue is listed on a separate line in
; the form technology/dialstring. "member" means a normal member of a
; queue. An optional penalty may be specified after a comma, such that
; entries with higher penalties are considered last.
;
member => Agent/1001
member => Agent/1002
member => Agent/1003
Agents.conf
[general]
;
; Define whether callbacklogins should be stored in astdb for
; persistence. Persistent logins will be reloaded after
; Asterisk restarts.
;
persistentagents=yes
;
; Agent configuration
;
;
[agents]
;
; Define autologoff times if appropriate. This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
;autologoff=15
;
; Define ackcall to require an acknowledgement by '#' when
; an agent logs in using agentcallbacklogin. Default is "no".
;
;ackcall=no
;
; Define wrapuptime. This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
; note this is in milliseconds.
;
;wrapuptime=5000
;
; Define the default musiconhold for agents
; musiconhold => music_class
;
;musiconhold => default
;
; Define updatecdr. This is whether or not to change the source
; channel in the CDR record for this call to agent/agent_id so
; that we know which agent generates the call
;
;updatecdr=no
;
; Group memberships for agents (may change in mid-file)
;
;group=3
;group=1,2
;group;
; --------------------------------------------------
; This section is devoted to recording agent's calls
; The keywords are global to the chan_agent channel driver
;
; Enable recording calls addressed to agents. It's turned off by default.
;recordagentcalls=yes
;
; The format to be used to record the calls: wav, gsm, wav49.
; By default its "wav".
;recordformat=gsm
;
; Insert into CDR userfield a name of the the created recording
; By default it's turned off.
;createlink=yes
;
; The text to be added to the name of the recording. Allows forming a url
link.
;urlprefix=http://localhost/calls/
;
; The optional directory to save the conversations in. The default is
; /var/spool/asterisk/monitor
;savecallsin=/var/calls
;
; An optional custom beep sound file to play to always-connected agents.
;custom_beep=beep
;
; --------------------------------------------------
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows
agent => 1001,4321,Agent One
agent => 1002,5432,Agent Two
agent => 1003,6543,Agent Three
and my ententions.conf
exten => 3000,1,Queue(ticketix)
exten => 3001,1,AgentCallbackLogin(||${CALLERIDNUM}@internal_appel)
exten => 3002,1,AgentCallbackLogin(||l)
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