search for: ackcall

This is weird, and could find nothing on the wiki or * google search. Regardless of the ackcall setting in agent.conf, if I have agents logged in to a phone on a zap channel, when a call is made the agent's phone rings, and when they answer, they have to press "#" in order to hear the announcement. If the same agent is logged onto a sip channel, then the announcement is played a...

Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing? Thanks, Patrick

Can anyone recall a bug where asterisk crashes after a callback agent presses the ackcall key in 1.2? The last logged item was before safe-asterisk restarted was "delaying member connect for 2 seconds" We have seen it two times on a heavily loaded server (1.2.12.1), but cannot find anything documenting a bug or fix. Could be coincidence, but a google search showed...

...ase 5.3 (Final) uname: 2.6.18-128.el5PAE #1 SMP Wed Jan 21 11:19:46 EST 2009 i686 i686 i386 GNU/Linux Application: Queue Specific Details: Obtain Acknowledgement from queue member before bridging the caller. Language: AEL Similar Example:http://www.voip-info.org/wiki/view/Asterisk+tips+Queue+Member+ackcall Scenario: 1. User calls in a General Number 2. Call is queued in Queue Application 3. Queue calls a Local/xxxx at members channel 4. At members context: Dial The real member(called party) channel with a U(GOSUB X) routine 4.1 The "called party" answers, & is led to the GOSUB routi...

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

...ic. This is my first use of the Queue command (very successfully so far), but I am afraid that expanding my use will require further patches, and I would like to verify that first. 1) If I use the syntax: Member => SIP/100 (rather than member => Agent/100, which maps to SIP/100) Then "ackcall" isn't used at all. In other words, a "hard-wired" member seems to ignore the agents.conf file completely. Is this the desired behavior? (It isn't for me...) 2) Since agents.conf is a separate file from queues.conf, having multiple queues does _not_ permit multiple "pre...

...agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home phones and cellphones. When a call get presented to them there is a possibilty that their voicemail will answer before the queue timeout is reached. I fear that may connect callers to the voicemail when it answers. We currently get around this using the a...

Folks, please, take a look at this asterisk log message: [Oct 2 08:55:13] WARNING[10290] app_queue.c: Announcement file 'atcert' is unavailable, continuing anyway... [Oct 2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002 hungup on the customer. but: -bash-3.1$ whoami asterisk -bash-3.1$ ls -ls $HOME/sounds/atcert* 12 -rw-r--r-- 1 asterisk asterisk 10956 Oct 2 07:00

...agents and the agent picks up the call they hear nothing until pressing the # to accept the call. Only then does my announcement play back to the agent after which the call is immediately connected. Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes in agent.conf Can't find anything on the wiki. Thanks Andrew [exten.conf] exten => s,1,Answer exten => s,2,background(custom/100) ; Sales exten => 1,1,ringing(2) exten => 1,2,playback(custom/101) exten => 1,3,queue(sales) [queue.conf] [default] ; ; Default settings f...

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member => Agent/2001 member => Agent/2002 member => P...

I am trying to get remote extensions to work correctly with agents. I have ackcall=yes and have agents logged in to extension 101 using agentcallbacklogin with extension 101 defined as: exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer)) This setup works great on local and/or voip channels, but on zap channels, the zap channel answers immediately as so...

...}) exten => 511,3,AddQueueMember(techsupport) exten => 511,4,Playback(queue-techsupport-in) exten => 511,5,Hangup == queues.conf == [techsupport] music=default strategy = ringall timeout = 10 retry = 2 maxlen = 0 announce-frequency = 10 announce-holdtime = yes == agents.conf == [general] ackcall=no -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part. Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20070820/68f72444/attachment.pgp

...om-avaya strategy = rrmemory timeout = 20 retry = 1 wrapuptime=0 announce-frequency = 0 announce-holdtime = no persistentmembers = yes maxlen = 0 member => Agent/1001 member => Agent/1002 ---------------------------------------------- my agent.conf [general] persistentagents=yes [agents] ackcall=no musiconhold => default agent => 1001,1234,satish agent => 1002,1234,aman ---------------------------------------------------- my dialplan ( extention.conf) exten => 9999,1,Answer exten => 9999,2,SetMusicOnHold(default) exten => 9999,3,Background(welcome) exten => 9999,4,Q...

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

...gy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep group=1 wrapuptime=19 ackcall=no group=1 agent => 600,1234,Jose agent => 601,1234,Maria Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip: gomespereira at startel.pt

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-f...

...XX,103,Busy One other thing that you may notice is that the Busy app is called as priority 103. This is because when you execute CheckGroup it returns n+101 if that group has more than the specified number of entries. > > ;\etc\asterisks\agents.conf > [agents] > autologoff=15 > ackcall=no > wrapuptime=15000 > > ; Operator Group > group=1 > agent=> 500,1234,Joan M > agent=> 501,4321,Tim C > > ;\etc\asterisks\queues.conf > [operator-acd] > music=default > announce-holdtime=yes > announce-frequency=90 > strategy=leastrecent > time...

Hi; I've been using Asterisk for a few months now, and I have run into an interesting issue that I thought someone else in the community may have run into: I have an Asterisk install set up to receive helpdesk calls, route them to several IAX extensions and an extension which is simply a forwarded call over the POTS to a cellphone, so that if no one is logged into their IAX extensions for

...q timeout=15 retry=3 wrapuptime=0 maxlen=0 announce-frequency=60 announce-holdtime = yes reportholdtime=yes memberdelay=1 servicelevel=120 ; seconds member => Agent/1102 member => Agent/1103 member => Agent/1104 member => Agent/1105 AGENTS.CONF [general] persistentagents=yes [agents] ackcall=no wrapuptime=0 musiconhold => default agent => 1102,1234,Carly agent => 1103,1234,Sean agent => 1104,1234,Ed agent => 1105,1234,Neil EXTENSIONS.CONF (extract) [call-centre] exten => s,1,Noop(Entering Call Centre) exten => s,n,Answer() exten => s,n,Wait(1) exten => s,n,...

is it possible to do with asterisk something like this how ? maybe some copy of extensions and some other file ..pls. call to asterisk server -> user 100 is busy -> recorded msg say "all lines are busy , pls wait" ,"you are second caller in 'queue', pls wait" -> caller is on hold till user 100 busy then ring user 100 (ext100) another call to asterisk