search for: updatecdr

Hello list, I'm using an IVR where the caller chooses between 1. sales 2. support. When choosing 1 the caller is directed to the sales-queue when choosing 2 the caller is directed to the support-queue. Then the caller is directed to a free agent. I notice in the CDR-rapports that the destination is always '1' or '2', namely the DTMF-digit that the caller presses. How can I

...r-type=mixmonitor [queue_1] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep group=1 wrapuptime=19 ackcall=no group=1 agent => 600,1234,Jose agent => 601,1234,Maria Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel...

...=no ; ; Define wrapuptime. This is the minimum amount of time when ; after disconnecting before the caller can receive a new call ; note this is in milliseconds. ; ;wrapuptime=5000 ; ; Define the default musiconhold for agents ; musiconhold => music_class ; ;musiconhold => default ; ; Define updatecdr. This is whether or not to change the source ; channel in the CDR record for this call to agent/agent_id so ; that we know which agent generates the call ; ;updatecdr=no ; ; Group memberships for agents (may change in mid-file) ; ;group=3 ;group=1,2 ;group= ; ; -------------------------------------...

I'm using ver. 1.0.7 here are a couple of lines from my extensions.conf file: exten => x,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@sip) exten => x,2,Hangup I'm looking for a way to capture the Agent ID after login, to keep track which agent is associated in a certain call.

This is my nth post regarding this matter. Where in the dialplan should I put AgentMonitorOutgoing? Can somebody show me how to use it? in extensions.conf: exten => x,1,AgentMonitorOutgoing(c) in agents.conf I set updatecdr to yes. It supposed to put agent/agent id in the "channel" column in the CDR, but instead it puts SIP/<extension number>. This link seems to be the only reference: http://www.voip-info.org/tiki-index.php?page=Asterisk+cmd+AgentMonitorOutgoing says that something needs to be confi...

...=> Agent/3003 member => Agent/3004 member => Agent/3005 member => Agent/3006 member => Agent/3007 member => Agent/3008 member => Agent/3009 member => Agent/3010 member => Agent/3011 ******************* *****agents.conf****** [agents] wrapuptime=0 musiconhold => default updatecdr=yes recordagentcalls=no ;Operator - Ageless group=1 agent => 3000,3000,OP1 agent => 3001,3001,OP2 agent => 3002,3002,OP3 agent => 3003,3003,OP4 agent => 3004,3004,OP5 ... ********************* Thanks

...ich can be done on the dialplan side) and the update cdr. Both are important as the Monitor/mixmonitor will not name the file to be assoicated with the agent and only agent related calls. IE: if you have to look up the recording based on extension you will get personal calls as well as queue calls. Updatecdr is invalueable for the same reasons in the call detail records. Is anyone aware of a way to accomplish these things? Are any efforts being made to replicate the missing features? I can deal with the cdr and recordings, but the ackcall=yes is a show stopper!!! -------------- next part ---------...

...ogged in al the time, but if for some reason the agent cannot pick up the call for 2 full ring, the phone does not ring the 3rd time and all the call in the queue get stuck. Below is my agents.conf [general] persistentagents=yes multiplelogin=no [agents] wrapuptime=5000 musiconhold => default updatecdr=yes agent => 1001,4321,Agent01 While the queue is stuck if I type the agents show online i get the following asterisk*CLI> agent show online 1001 (Agent01) available at '1702@internal' (musiconhold is 'default') 1 agents online The above states that the agent has...

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...case ANSWER: break; default: Hangup(); break; } } agents.conf: [general] persistentagents=yes [agents] maxlogintries=3 musiconhold => default updatecdr=yes agent => 21,1234,Klaudia agent => 22,1234,Daniele agent => 23,1234,Daniela What about the wrapuptime in agents.conf - do i have to set this to the same as in queues.conf? i also get this message: WARNING[23115]: app_queue.c:3014 try_calling: The device state of this queue member, Ag...

...ber=>agent/1,,Agent 1 member=>agent/2,,Agent 2 member=>agent/3,,Agent 3 member=>agent/4,,Agent 4 member=>agent/5,,Agent 5 *agent.conf* [general] persistentagents=yes [agents] maxlogintries=3 autologoffunavail=yes ackcall=always endcall=no wrapuptime=5000 musiconhold => default updatecdr=yes ;recordagentcalls=yes ;recordformat=wav ;urlprefix=CALLCENTER ;savecallsin=/var/calls custom_beep=beep agent=> 1,1234,Agent 1 agent=> 2,1234,Agent 2 agent=> 3,1234,Agent 3 agent=> 4,1234,Agent 4 agent=> 5,1234,Agent 5 *FIRST QUESTION*: if I comment in agent.conf parameters &...

...again for one time. OR If the agent relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5 wrapuptime=20 maxlen=0 servicelevel=120 strategy=rrmemory eventwhencalled=t (yes) reportholdtime=t...

...03 member => Agent/3004 member => Agent/3005 member => Agent/3006 member => Agent/3007 member => Agent/3008 member => Agent/3009 member => Agent/3010 member => Agent/3011 *************************** *******agents.conf********** [agents] wrapuptime=0 musiconhold => default updatecdr=yes recordagentcalls=no ;Operator - Ageless group=1 agent => 3000,3000,Sxxx agent => 3001,3001,Bxxx agent => 3002,3002,Exxxx agent => 3003,3003,Axxxxs agent => 3004,3004,Arxx agent => 3005,3005,Lxxx agent => 3006,3006,Loxxx *************************** **********modules.incl***...

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter