search for: autologoff

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to http://www.digium.com/index.php?menu=documentation and look at the "Unofficial Links" section. This section has links to a...

...ver, quite often, people forget to logout again (incl me). This causes problems because eventually everyone has gone home, and people end up sitting in the queue in-definitely... I use this in extensions.conf exten => 691,1,AddQueueMember(queue,${CHANNEL}) So, how can I have 'members' autologoff from the queue if they haven't answered the ringing phone? I already have this in queues.conf timeout = 15 retry = 5 and in agents.conf (though it doesn't really use agents ...) autologoff=30 Also, it would be nice to be able to have agents defined, but if NO agents and NO members were l...

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...supported when used with agentcallback. Further research suggested using dynamic queue members, where by a queued call addresses the dynamic member directly by channel avoiding the dialplan altogether. I have now tried this approach, but my agents are not being logged off automatically using autologoff=20. Any help to easy my lack of sanity would be greatly appreciated Best regards, Chris -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061206/1a863c38/attachment.htm

...leastrecent first then try every agent in roundrobin till answered then starting over again. New caller from queue hits leastrecent agent first. Same thing happens in leastrecent strategy. The leastrecent agent will ring over and over with current app_queue logic. Now some of you might recommend autologoff options. But that also might need some work. I don't want to log off an agent for not answering the phone only once. So here is how I would like to see autologoff work. Example: queue timeout = 20 agent autologoff = 60 The agent would have to not answer their phone 3 times in a row to get...

...I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent => 7131,7131,agent2 agent => 7132,7132,agent3 queue.conf [7143] wrapuptime=15 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-ca...

Another quick question (Spending the day trying to get this project sorted and tucked away) If I am dynamically adding queue members, they will not abide to settings within agents.conf will they? Ie. I need the equivalent of Autologoff however want my agents to receive calls when someone joins the queue, not have to sit on hold all day. I see AgentCallbackLogin has finally been removed. Has anyone got a work around for this? Thanks. Nick.

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member => Agent/2001 member => Agent/2002 mem...

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

Hi, All, I have a question about agents and queues. Right now we have about 4 queues in our system. Some agents are in multiple queues. Our main queue is for technical support and it's by far our busiest queue as well. We have the autologoff feature set to 14 sec right now in the agents.conf file. The problem I'm running into is we don't want people in our sales queue (who are also in the support queue) to be auto logged off from the sales queue. Is there a good way to seperate agents and only have the them logged off from th...

...e few more observations. If I reload the asterisk it ring again for one time. OR If the agent relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5 wrapuptime=20 maxlen=0 servicelevel=120 st...

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

...|15) exten => _5XX,103,Busy One other thing that you may notice is that the Busy app is called as priority 103. This is because when you execute CheckGroup it returns n+101 if that group has more than the specified number of entries. > > ;\etc\asterisks\agents.conf > [agents] > autologoff=15 > ackcall=no > wrapuptime=15000 > > ; Operator Group > group=1 > agent=> 500,1234,Joan M > agent=> 501,4321,Tim C > > ;\etc\asterisks\queues.conf > [operator-acd] > music=default > announce-holdtime=yes > announce-frequency=90 > strategy=least...

...gt; Agent/1001 member => Agent/1002 member => Agent/1003 Agents.conf [general] ; ; Define whether callbacklogins should be stored in astdb for ; persistence. Persistent logins will be reloaded after ; Asterisk restarts. ; persistentagents=yes ; ; Agent configuration ; ; [agents] ; ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; ;autologoff=15 ; ; Define ackcall to require an acknowledgement by '#' when ; an agent logs in using agentcallbacklogin. Default is "no". ;...

...normal. Searching the archives I found this issue brought up in Feb '04 : http://lists.digium.com/pipermail/asterisk-users/2004-February/037907.html It looks like he couldn't find an answer then, so I'll try asking. The relevant part of my configs: agents.conf ============ [agents] autologoff=10 ackcall=yes wrapuptime=5000 musiconhold => none ;english group = 1 agent => 8001,1111,Agent One agent => 8002,1111,Agent Two queues.conf ======== [english] music= default announce= helpdesk-whisper-english strategy= leastrecent timeout= 30 retry= 5 maxlen=...

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly regarded with regards __...

Hi, If an agent doesn't take a call.. is there some way I can PAUSE them instead of logging them out?

...agent does not answer, it gives BUSY and the call is returned to the queue. The call could well be passed to the same agent again from the queue, which I am okay with - BUT I only want it to try twice before logging the agent out (just in case they have gone AWOL and not logged out). The autologoff=xx in agents.conf doesn't seem to work with agentcallback. I have tried setting another variable as a counter with some logic tests to see the number of attempts to call the agent, but this is failing as the variable appears to be lost when the call goes back to the queue. Can anyone...

...et the following asterisk*CLI> agent show online 1001 (Agent01) available at '1702@internal' (musiconhold is 'default') 1 agents online The above states that the agent has not logged off, I dont know then why the call do not come to him. I have also tried adding the autologoff=1000 autologoffunavail=no but it does not work It only ring twice in this case also and the caller keeps on hearing, you are first in line. If the agent re login the queue starts again. I have Asterisk 1.4.2 with zaptel 1.4.1 Can anyone Please help. Thanks in advance. Regards, Sanjay Rajdev

...th by dialing and using the management API AgentCallbackLogin.... b> Log Out a que, both by dialing and using the management API System("agent logoff agent/x") or agentlogoff in management api. c> If the SIP channel (Phone) is not working (Unavailable) remove it from the queue. autologoffunavail=yes in agents.conf (but it don't seam to work) d> If the phone is not answered within 10 secs log remove it from the que.. autologoff=10 in agent.conf e> Allow hotdesking extensions so that people don't always need to login to the same extension. dial(agent/${EXTEN}) f>...