asterisk users - Jan 2008 - Question about queues and the definition of agents

Hi,

I have a question about the definition of agents.

The agents.conf file looks like this:

[general]
persistentagents=yes

[agents]
maxlogintries=5
ackcall=no
wrapuptime=500
musiconhold => default
group = 1
agent => 1311,1311,Tom
agent => 1531,1531,Tim

and here is the queues.conf:

[general]
persistentmembers = yes

[queue1]
musiconhold = default
strategy = rrmemory
servicelevel = 60
timeout = 15
retry = 5
wrapuptime=15
maxlen = 0
announce-frequency = 90
periodic-announce-frequency=60
announce-holdtime = yes
announce-round-seconds = 10
queue-youarenext = queue-youarenext
queue-thereare  = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
queue-lessthan = queue-less-than
queue-reporthold = queue-reporthold
periodic-announce = queue-periodic-announce
member => SIP/Tom
;member => Agent/1311
member => SIP/Tim
;member => Agent/1531

When I set "member => Agent/xxxx" only the phone of a logged in
agent rings.
When I set "member => SIP/XXX" the phones of all members ring,
whether
the agent is logged in or not - is that correct?
For some reason I would prefer to use "SIP/XXX", but that's
impossible
if all phones would ring.

Are there any mistakes in my configuration or did I misunderstand the wiki?

Asterisk-Version 1.4.13

Thanks for your help,

Stefan
-- 

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Stefan-Michael Guenther
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Stefan Guenther wrote:
> Hi,
> 
> I have a question about the definition of agents.
> 
> The agents.conf file looks like this:
> 
> [general]
> persistentagents=yes
> 
> [agents]
> maxlogintries=5
> ackcall=no
> wrapuptime=500
> musiconhold => default
> group = 1
> agent => 1311,1311,Tom
> agent => 1531,1531,Tim
> 
> and here is the queues.conf:
> 
> [general]
> persistentmembers = yes
> 
> [queue1]
> musiconhold = default
> strategy = rrmemory
> servicelevel = 60
> timeout = 15
> retry = 5
> wrapuptime=15
> maxlen = 0
> announce-frequency = 90
> periodic-announce-frequency=60
> announce-holdtime = yes
> announce-round-seconds = 10
> queue-youarenext = queue-youarenext
> queue-thereare  = queue-thereare
> queue-callswaiting = queue-callswaiting
> queue-holdtime = queue-holdtime
> queue-minutes = queue-minutes
> queue-seconds = queue-seconds
> queue-thankyou = queue-thankyou
> queue-lessthan = queue-less-than
> queue-reporthold = queue-reporthold
> periodic-announce = queue-periodic-announce
> member => SIP/Tom
> ;member => Agent/1311
> member => SIP/Tim
> ;member => Agent/1531
> 
> When I set "member => Agent/xxxx" only the phone of a logged
in agent rings.
> When I set "member => SIP/XXX" the phones of all members ring,
whether
> the agent is logged in or not - is that correct?
> For some reason I would prefer to use "SIP/XXX", but that's
impossible
> if all phones would ring.
> 
> Are there any mistakes in my configuration or did I misunderstand the wiki?
> 
> Asterisk-Version 1.4.13
> 
> Thanks for your help,
> 
> Stefan
If you set the member to be "member => SIP/XXX" then that literally
means that
the SIP device specified will be rung, and no logic involving agents as defined 
in agents.conf will be used (meaning there is no concept of "logging
in"). If
you want to be able to "log in" that SIP device, you can set up
extensions to
use the AddQueueMember and RemoveQueueMember applications instead of statically 
defining members in queues.conf.

I set my queues up using the SIP device and added the following into my
extensions_internal.conf file

;Pause/unpause Queue
exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
exten => 424,2,Playback(unavailable)
exten => 424,3,Hangup
exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
exten => 425,2,Playback(available)
exten => 425,3,Hangup

Then on my x-lite phones I created two contacts, one called available with
an extension of 425 and a second called unavailable with extension 424.
This way the agent just clicks either available or unavailable to set their
status.



Paul Gentilini
IntelliCare
500 Southborough Drive
South Portland, Maine 04106
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E: pgentilini at intellicare.com