search for: wrapuptim

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not w...

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:...

Hello, My question is this, I have a service queue that members follow the service interval (wrapuptime = 30). However, sometimes these members need to call the customer back, thus making an active call. Occurs when this member disconnects the call shortly following section in the queue already sends a new call for him not understanding the range (wrapuptime = 30). My question is if I can somehow...

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory servicelevel = 60 ;announce-frequency = 60 ;peri...

...erid number matches this, and in the sub we set the callerid name to a certain value. We've been slowly moving some clients into separate queues within queues.conf, for ease of reporting and to differentiate between the level of calls. However, one side effect of this is that it looks like the wrapuptime is not shared between queues, for example: 1. Mr. A Technician takes a call from Company A, he solves the users issue and hangs up the call. 2. If there is acall in the queue from Company B, and it's a separate queue within Asterisk. It?s possible for this call to be offered to Mr. A Technici...

Hi @ all, in the reason on having some agents logged in in more than one queues I need to get the state if an Agent goes in Postprocessing State to do this for this Agent in all other Queues he is logged on. For this I tried to catch this Event above the AMI. But there is never thrown the QueueMemberPaused or AgentComplete Event and in all the QueueMemberStatus Events the Agent never has the

...application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the "wrapuptime" parameter in "queues.conf" to 0, for my point of view an agent phone that becomes available again should ring immediately after hanging up a call. Does anybody know if there are any known issues or restrictions in the queue application in version 1.2.12.1? Thanks and Regards Ma...

...etup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're using polycom 501 phones and I'm adding agents to the queues using Addqueuemember(). I believe I have the call limits and limitonpeer settings right in sip.conf. The only difference between the two queues is one has a higher weight. Any suggestion...

...rver. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor [queue_1] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep g...

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-frequency = 90...

...f and agents.conf is the addition of the "context=" statement and editing the list of agents. Has anyone else seen this? What am I missing? regards, Drew QUEUES.CONF [general] persistentmembers = yes [FxQueue] music=default strategy=rrmemory context = opt-out_fxq timeout=15 retry=3 wrapuptime=0 maxlen=0 announce-frequency=60 announce-holdtime = yes reportholdtime=yes memberdelay=1 servicelevel=120 ; seconds member => Agent/1102 member => Agent/1103 member => Agent/1104 member => Agent/1105 AGENTS.CONF [general] persistentagents=yes [agents] ackcall=no wrapuptime=0 musico...

#1 - Is there anyway to 'cancel a wrap'? That is.. when an agent is waiting their 45 seconds or so for the next call, is there anyway to cancel that and continue taking calls? #2 - I have agents who log into multiple queues. I have them staticly assigned to all queues, but they log in with their agent ids (defined in agents.conf). It seems that they will be wrapping on queue

...call [ ************************* ************************* config ************************* ************************* sip users: [PL1039] context=mycontext callerid=PhoneLine1039 <1039> secret=pwd1039 type=peer host=dynamic call-limit=3 disallow=all allow=ulaw queues: [queue_1] weight=10 wrapuptime=0 strategy=leastrecent joinempty=no retry=0 autopause=yes setinterfacevar=yes eventwhencalled=yes eventmemberstatus=yes ringinuse=no member => SIP/PL1039 [queue_2] weight=10 wrapuptime=0 strategy=leastrecent joinempty=no retry=0 autopause=yes setinterfacevar=yes eventwhencalled=yes eventmembe...

...rvations. If I reload the asterisk it ring again for one time. OR If the agent relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5 wrapuptime=20 maxlen=0 servicelevel=120 strategy=rrmemor...

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member => Agent/2001 member => Agent/2002 member => PJSIP/1000 Restarting Aste...

When an agent logs into a queue using AgentCallBackLogin, he should be ready to take calls until he logs out right? For some reason the first time a customer calls the queue, it rings the agent just fine but after the agent hangs up the phone and the next caller calls the queue, no more calls will be transferred to the agent. He shows as logged in, but the calls wait in the queue forever and

...Summary : The Asterisk Open Source PBX # grep -vE '^\s*;.*|^\s*$' queues.conf [general] persistentmembers = yes monitor-type = MixMonitor [defaultq] musicclass = default_noannounce announce = tt-busy strategy = ringall context = qoutcon timeout = 10 retry = 99 wrapuptime=15 maxlen = 0 setinterfacevar=yes setqueueentryvar=yes setqueuevar=yes announce-frequency = 30 min-announce-frequency = 30 periodic-announce-frequency = 30 announce-holdtime = yes announce-position = yes announce-to-first-user = yes periodic-announce = tt-allbusy,hold-or-dial-0 monitor-format = w...

...------------------------------------------- In agents.conf I added the agent agent => 6002,1234,Test Agent ----------------------------------------------------------------------------- and in queues.conf I added a queue testQueue2: [testQueue2] music=default strategy=ringall timeout=15 retry=5 wrapuptime=0 maxlen = 0 announce-frequency = 0 announce-holdtime = no member => Agent/6002 servicelevel = 60 ----------------------------------------------------------------------------- Thanks a lot, Thomas -- Thomas Kenner

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

...Important, see notes exten => s,2,Queue(Queue_Test|tT|||300) ;dont set n option until really needed exten => s,3,Hangup() queues.conf [Queue_Test] music = default strategy = fewestcalls context = queue-out ; Here we go when the caller presses a single digit, while in the queue timeout = 15 wrapuptime=10 announce-frequency = 30 announce-holdtime = yes joinempty = yes member => Sip/4001 member => Sip/4003 member => Sip/4004 member => Sip/4005 member => Sip/4006 member => Sip/4007 Regards Akhilesh Sent from Samsung Mobile -------------- next part -------------- An HTML attachm...