search for: holdtime

Hi all, I am trying to write an application to monitor queues using the Asterisk Management API. So far I have had some level of sucess, basically reverse engineering the protocol and the event messages using ethereal etc. I know there are a couple of pages on the Wiki that attempt (no dis-respect to who ever did it as it has been a great help) to document the API and was wondering if there

Anyone ever noticed that the reported holdtime is wrong when there are different priorities? Also talktime is 0, but for the moment I don't care. "queue show test" reports: test has 23 calls (max unlimited) in 'ringall' strategy (193s holdtime, 0s talktime) [...] Callers: 1. Local/351 at default-8828;2 (wait: 3:...

...l goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory servicelevel = 60 ;announce-frequency = 60 ;periodic-announce-frequency=60 ;announce-holdtime = yes|no|once ;announce-holdtime = yes ;announce-round-seconds = 10 ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ;context = qoutcon timeout = 10...

Has anyone gotten announce-holdtime in queues.conf to work? Doesn't seem to matter what combination of options I use, I can't get this particular setting to do what the docs say. Thanks. Doug.

...any calls after the first are placed in the queue and never sent to the agent who is logged in and available. Before I call the queue I do a "show queue" and it shows the agent as Asterisk18*CLI> queue show irock.com has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: SIP/9013XX9XX8 (dynamic) (Not in use) has taken no calls yet No Callers Then the call comes into the queue and the callee just sits in the queue. When I do a "show queue" again when the callee is in the queue it shows the ag...

...gain with out any announcement. Queue.conf is: [general] [default] [callcenter] music=default leavewhenempty = yes monitor-format = wav strategy=rrmemory timeout=15 retry=5 servicelevel = 60 wrapuptime=5 eventwhencalled = yes eventmemberstatusoff = no maxlen = 0 announce-frequency = 120 announce-holdtime = yes queue-thankyou = "vm-ivr" queue-youarenext = "queue-youarenext" ; ("You are now first in line.") queue-thereare = "queue-thereare" ; ("You are Currently caller no") queue-callswaiting = "queue-callswaiting" ; ("calls waiting.&qu...

...as already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdtime ;queue-minutes = queue-minutes ;queue-seconds = queue-seconds ;queue-thankyou = queue-thankyou ;queue-...

I'm looking for the patch that enables suppotr for the following lines in queue.conf: announce-holdtime = yes queue-youarenext = "queue-youarenext" queue-thereare = "queue-thereare" queue-callswaiting = "queue-callswaiting" queue-holdtime = "queue-holdtime" queue-minutes = "queue-minutes" queue-thankyou = "queue-thankyou" It doesn't wor...

...the queue when queue is empty when agent logs is who is member in both teams the first call connected is the one which first enter into queue irrestpective of the weights so any ideas. my queues.conf file is as follows [queue1] member => Agent/1000;rk1 member => Agent/1001;rk2 announce-holdtime=yes announce-frequency=90 weight=100 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-thankyou = queue-thankyo [queue2] member => Agent/1000;rk1 member => Agent/100...

Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position announcement, I do not see how to do the oppositte. Does anyone know how to do this? Here is a sample of one of my q...

...back(voicemail-general) ; please leave us a message and we will return your c exten => *,3,Voicemail(s7000) exten => *,4,Hangup ======================================== >From queues.conf: ======================================== [support] music = default announce-frequency = 90 announce-holdtime = yes queue-youarenext = queue-youarenext; ("You are now first in line.") queue-thereare = queue-thereare; ("There are") queue-callswaiting = queue-callswaiting; ("calls waiting.") queue-holdtime = queue-holdtime ;("The current est. holdtime is") queue-mi...

...t working. I have the following inthere as stated: queue-youarenext = "queue-youarenext" ("You are now first in line.") queue-thereare = "queue-thereare" ("There are") queue-callswaiting = "queue-callswaiting" ("calls waiting.") queue-holdtime = "queue-holdtime" ("The current est. holdtime is") queue-minutes = "queue-minutes" ("minutes.") queue-thankyou = "queue-thankyou" ("Thank you for your patience.") but i get: Jul 15 14:38:55 WARNING[1267933760]: file.c:464 ast_openstre...

...minutes. This is on a queue with a 30 minute wait time (the customer specifically asked for this for all of their queues, so that's not changing). After the timeout limit is reached (i.e the command is Queue(support,,,,1800)), the dialplan jumps to voicemail. So, how does asterisk calculate holdtime for queues? Why would it go up the longer a caller is in line? Where does it determine the initial wait time, etc? -- Thanks, --Warren Selby http://www.selbytech.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/...

...agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-frequency = 90 periodic-announce-frequency=60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-seconds = queue-seconds queue-thankyou = queue-thankyou queue-lessthan = queue-less-than...

...ynamically via "queue add member ". My agent shows in the queue, but when he gets the call is not recognized as "In Use". Here is the output from "queue show" prior to the call: *CLI> queue show QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken no calls yet No Callers Here is the output when actually connected to the inbound caller: *CLI> queue show QUEUE_3 has 0 calls (max unlimited) in 'wrandom&...

...;zap show channels" Chan Extension Context Language MusicOnHold 1 incoming 2 incoming 4 incoming 5 incoming debian:/# asterisk -rx "show queues" bookingsq has 1 calls (max 100) in 'ringall' strategy (9s holdtime), C:28, A:3, SL:57.1% within 20s debian:/# asterisk -rx "show queues" bookingsq has 1 calls (max 100) in 'ringall' strategy (9s holdtime), C:28, A:3, SL:57.1% within 20s Members: SIP/agent2 (dynamic) has taken 11 calls (last was 386 secs ago) SIP/agent1 (dyn...

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the average hold time before calls get answered by a queue members. However, if I calculate the average hold time from out queue log table using the following SQL select sum(data1)/...

...to call '495f59f65dec70c67849cf4f0cd098ec at 72.49.176.4'. Giving up. -- Stopped music on hold on SIP/3617001401-fc0359f0 [usa-queue] queue-youarenext = "queue-youarenext" queue-thereare = " there-thereare" queue-callswaiting = "queue-callswaiting" queue-holdtime = "queue-holdtime" queue-thankyou = " "queue-thankyou" music = default maxlen = 0 strategy = ringall context = leave-message periodic-announce = "thank-you-message" periodic-announce-frequency = 30 announce-frequency = 30 announce-holdtime = yes announce-round-sec...

...king that perhaps a change did not take effect with a reload. Below are the configurations, debug and some cli output. This is running 1.0.2, but I didn't see any fixed bugs related to this on mantis. queues.conf [support] music = 2 strategy = ringall context = support timeout = 15 announce-holdtime = yes announce-frequency = 60 member => Agent/235,0 member => Agent/223,1 [commercial] music = 2 strategy = ringall context = default timeout = 10 announce-holdtime = yes announce-frequency = 60 member => Agent/223,0 member => Agent/235,1 agents.conf [agents] ackcall=no wrapuptime=5000...