search for: callswait

I've got the call cuing all setup and working, but im trying to get the Callswaiting,you are caller #, etc, and its not working. I have the following inthere as stated: queue-youarenext = "queue-youarenext" ("You are now first in line.") queue-thereare = "queue-thereare" ("There are") queue-callswaiting = "queue-callswaiting"...

...ueue message is getting played. The gsm files are present in proper locations, whcih I am able to play using Playback with this stanza: exten => 900,1,Playback(queue-youarenext) exten => 900,2,Playback(queue-thereare) exten => 900,3,Playback(digits/three) exten => 900,4,Playback(queue-callswaiting) exten => 900,5,Playback(vm-ivr) The queue is invoked by: exten => s,1,Background(Welcome) exten => s,2,Queue(callcenter|tT|||300) extern => s,3,Hangup When I tried exten => s,2,Queue(callcenter|tTr|||300) It was ringing with out music on hold, but again with out any announce...

I'm looking for the patch that enables suppotr for the following lines in queue.conf: announce-holdtime = yes queue-youarenext = "queue-youarenext" queue-thereare = "queue-thereare" queue-callswaiting = "queue-callswaiting" queue-holdtime = "queue-holdtime" queue-minutes = "queue-minutes" queue-thankyou = "queue-thankyou" It doesn't work by default and I've lost the patch.. :/ Would appreciate any help. /Robin - Swedish * newbie -- Robin...

...first enter into queue irrestpective of the weights so any ideas. my queues.conf file is as follows [queue1] member => Agent/1000;rk1 member => Agent/1001;rk2 announce-holdtime=yes announce-frequency=90 weight=100 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-thankyou = queue-thankyo [queue2] member => Agent/1000;rk1 member => Agent/1001;rk2 announce-holdtime=yes announce-frequency=90 weight=200 queue-youarenext = queue-youarenext queue-thereare = queue-t...

...t know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is this a bug? [207] wrapuptime=60 timeout=60 strategy=rrmemory retry=15 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=custom/aa_10 queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format=wav member=Agent/9999 member=Agent/1001 member=Agent/1014 member=Agent/1036 member=Agent/1045 member=Agent/1063 member=Agent/3000 maxlen=0 leavewhenempty=no joinempty=Yes context=aa_10 announce-holdtime=yes announce-frequency=300

...1... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas why it might be doing this? [551] wrapuptime=0 timeout=25 strategy=roundrobin retry=1 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format= member=Local/101 at from-internal,0 member=Local/102 at from-internal,0 member=Local/103 at from-internal,0 maxlen=0 leavewhenempty=no joinempty=Yes context= announce-holdtime=no announce-frequency=60

...nto the queue, hears MOH and the announcement saying that he/she is in first "position". Why isn't "the queue" detecting that the static agent 4054 is actually not there? Is this behavior normal? queues.conf: [4050] announce-frequency=15 periodic-announce-frequency=0 queue-callswaiting=queue-callswaiting queue-thankyou=queue-thankyou queue-thereare=queue-thereare queue-youarenext=queue-youarenext retry=5 strategy=ringall timeout=15 periodic-announce= monitor-join=yes monitor-format= announce-holdtime=yes context= eventmemberstatus=no eventwhencalled=no joinempty=no leavewhenem...

...[queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-frequency = 90 periodic-announce-frequency=60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-seconds = queue-seconds queue-thankyou = queue-thankyou queue-lessthan = queue-less-than queue-reporthold = queue-reporthold periodic-announce = queue-periodic-announce member => SIP/Tom ;member => Age...

...gall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdtime ;queue-minutes = queue-minutes ;queue-seconds = queue-seconds ;queue-thankyou = queue-thankyou ;queue-lessthan = queue-less-than ;queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce ; monitor-format = gsm|wav|wav4...

...iles in making position/holdtime announcements. The ; defaults are as listed below -- change only if you need to. ; queue-youarenext = queue-youarenext ; ("You are now first in line.") queue-thereare = queue-thereare ; ("There are") queue-callswaiting = queue-callswaiting ; ("calls waiting.") queue-holdtime = queue-holdtime ; ("The current est. holdtime is") queue-minutes = queue-minutes ; ("minutes.") queue-seconds = queue-seconds ; ("secon...

...ogger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting queue-holdtime=queue-holdtime queue-minutes=queue-minutes music=default monitor-join=yes monitor-format=wav maxlen=0 leavewhenempty=no joinempty=yes context= announce-holdtime=no announce-frequency=0 periodic-announce-frequency=20 periodic-announce=/var/lib/asterisk/moh-native...

...response: Remote host can't match request CANCEL to call '495f59f65dec70c67849cf4f0cd098ec at 72.49.176.4'. Giving up. -- Stopped music on hold on SIP/3617001401-fc0359f0 [usa-queue] queue-youarenext = "queue-youarenext" queue-thereare = " there-thereare" queue-callswaiting = "queue-callswaiting" queue-holdtime = "queue-holdtime" queue-thankyou = " "queue-thankyou" music = default maxlen = 0 strategy = ringall context = leave-message periodic-announce = "thank-you-message" periodic-announce-frequency = 30 announce-freque...

...================ >From queues.conf: ======================================== [support] music = default announce-frequency = 90 announce-holdtime = yes queue-youarenext = queue-youarenext; ("You are now first in line.") queue-thereare = queue-thereare; ("There are") queue-callswaiting = queue-callswaiting; ("calls waiting.") queue-holdtime = queue-holdtime ;("The current est. holdtime is") queue-minutes = queue-minutes; ("minutes.") queue-thankyou = queue-thankyou; ("Thank you for your patience.") strategy = ringall member=Agent/100...

I can't seem to get music on hold working, it tries to work, but I just hear strange noises on the extension.. Here is some debug info. Looks like mpg123 starts fine, but I hear nothing. I'm on todays CVS build. -- Executing Answer("SIP/2203-062c", "") in new stack -- Executing MusicOnHold("SIP/2203-062c", "default") in new stack --

...running SIP (v. 6.3) I'm running version: Asterisk CVS-HEAD-09/11/04-15:55:23 queues.conf: [general] [sales] music=default strategy=leastrecent timeout=15 retry=5 maxlen=0 announce-frequency=60 announce-holdtime=yes queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-thankyou = queue-thankyou monitor-format = wav49 monitor-join = yes ; Members of this queue member => Agent/8108 member => Agent/8153 agents.conf: [agents] ackcall=no autologoff=15 ; Sales agent =&g...

...o announce-frequency=30 min-announce-frequency=15 periodic-announce-frequency=60 announce-holdtime=yes announce-position=yes ; ("You are now first in line.") queue-youarenext = queue-youarenext ; ("There are") queue-thereare = queue-thereare ; ("calls waiting.") queue-callswaiting = queue-callswaiting ; ("The current est. holdtime is") queue-holdtime = queue-holdtime ; ("minutes.") queue-minutes = queue-minutes ; ("seconds.") queue-seconds = queue-seconds ; ("Thank you for your patience.") queue-thankyou = queue-thankyou ; ("Ho...

...es the position I it says: -- Started music on hold, class 'default', on SIP/11-5324 -- Stopped music on hold on SIP/11-5324 -- Playing 'dcsi/queue-thereare' (language 'au') -- Playing 'digits/2' (language 'en') -- Playing 'dcsi/queue-callswaiting' (language 'au') See that? The digits are 'en'! I can't work out why. I set "language = au" in my sip.conf and I also used SetLanguage(au) before I dumped the call in the queue. Didn't make any difference though. I'm using the latest CVS. I've ju...

Has anyone gotten announce-holdtime in queues.conf to work? Doesn't seem to matter what combination of options I use, I can't get this particular setting to do what the docs say. Thanks. Doug.

...n when no one is logged in! How can I have agents assigned like this, yet still not allow joining the queue if they are not logged in? [201] wrapuptime=60 timeout=30 strategy=leastrecent retry=15 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format=wav member=Agent/1000 member=Agent/1001 member=Agent/1006 member=Agent/1011 member=Agent/1012 member=Agent/1022 member=Agent/1036 member=Agent/1016 member=Agent/1014 member=Agent/1045 member=Agent/1063 member=Agent/1231 maxlen=0 le...

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