similar to: Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?

I've been tasked with finding and implementing a CDR/Queue analyzer to provide information to management about the call center's performance. My Google-fu seems to be returning a lot of things that are more or less abandoned projects. Does anyone have any recommended solutions for a CentOS 6 / Asterisk 10 "vanilla" server? Not opposed to something commercial, provided it

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Hi the new asterisk 1.4 supports to store queue log information directly into a database? (like CDR) ? thanks

Please point me to a simple analyzer tool that parses asterisk log files. I do not want a web based or java application, Just a script that parses the logs and extracts highest priority information, ideally something I can put in a pipe (not to smoke). Thanks -- Eric Smith Fruitcom Amsterdam Tel: +31 20 4111 834 Fax: +31 20 4114 619 www.fruitcom.com

Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full. I want to record the total hold time for an extension and save it with an epoch time stamp. What is

hello, I've callcenter and our queue members want to see on their IP phone's display queue's name , from which incoming call was originated, for example "<client's_number> -> Sales". This problem appears when one member can belong to couple queues. Work around would be setting calling name with such information. Maybe there is another way (setting SIP

Hi Everyone, I want to know if a specific codec type is used at least one. For example, I want to know if out of the 100 calls on the system if there is a 1 channel that is running G.729 codec right now. If using dial-plan and I dial in, I can use this to obtain information about CURRENT channel. But it won't allow me to obtain information about OTHER channels and that is what I want to do. I

Hi, is it possible to have the information stored in /var/log/asterisk/queue_log realtime in mySQL? thanks

Anyone know of a good package for reporting on Queue statistics from Asterisk? Bob

Hi All; It look like there are some free (open source) tools that are used for Asterisk reporting special for call center (to see number of agents logged in, number of calls now, .. etc), and to be used as dashboard. Can someone direct me for something really is suitable and stable? Regards Bilal

I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant past (pre 1.0)...but I am willing to be mistaken. Is this even remotely possible? PaulH

Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20 minutes. The different thing about it is that the disconnect reason is stated as Timeout. Is there a set maximum time a call will wait in the queue before being automatically disconnected? I tried looking through the code

Hi, some days ago we discused here the need for an analyzer for the 1000 Hz tone, as opposite application to Milliwatt. Here it is: Mwanalyze http://planinternet.net/download/voip/asterisk/app_mwanalyze.c It performs a Fourier analysis for a fixed frequency and tells the amplitude. The frequency is not limited to 1000 Hz, but can be passed as argument. The periode duration must be a mulitple

Hi all, I have been playing with the AMI quite a bit lately - mostly debugging WombatDialer in production, but that's a different story - and I have been frustrated by the lack of a simple way to interact CLI-like with the AMI itself. So I have decided to write something myself to make my life easier, or at least a bit less miserable. The result is a little webapp that you can use as a sort

Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten => s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten => s,n,Queue(myQueue) this works fine for the FIRST call made from the queue to an agent; but if that call does not go through, it's not repeated

Hey Guys, I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ? -Satish -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110321/7646a66b/attachment.htm>

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed...

Hi I've configured the queue on my asterisk box and everything is working fine. In my queue I've 3 agents logged in the queue. When call comes they are able to receive the calls without any problem. But some time they are on break and there extension rings and no one is there to answer the call (we don't want them to log off from the queue) but we have one normal user in the same

I have a queue defined which I use like this: exten = _X.(reception),n,Ringing exten = _X.,n,Queue(enidan,t,,,20) exten = _X.,n,Voicemail(443,u) exten = _X.,n,Hangup() When I start asterisk, this queue doesn't work - -- Executing [4439000@Business:3] Queue("mISDN/3-u0", "enidan|t|||20") in new stack [May 14 13:53:59] WARNING[17860]: app_queue.c:3541 queue_exec: Unable