Hey Guys, I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ? -Satish -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110321/7646a66b/attachment.htm>
Satish, Paused is like "Not Ready" on other systems. The user is logged in but is working on something else or took a break (e.g. restroom). Calls rotate pass the user while paused. v/r, Louis -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of satish patel Sent: Monday, March 21, 2011 12:25 PM To: asterisk-users Subject: [asterisk-users] Queue pause vs logged out ? Hey Guys, I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ? -Satish
Thanks Louis, We have only single queue. so is it ok if we use only pause option not logged out ? -Satish> From: carreirolt at gmail.com > To: asterisk-users at lists.digium.com > Date: Mon, 21 Mar 2011 12:36:09 -0400 > Subject: Re: [asterisk-users] Queue pause vs logged out ? > > Satish, > > Paused is like "Not Ready" on other systems. The user is logged in but is working on something else or took a break (e.g. restroom). Calls rotate pass the user while paused. > > v/r, > Louis > > -----Original Message----- > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of satish patel > Sent: Monday, March 21, 2011 12:25 PM > To: asterisk-users > Subject: [asterisk-users] Queue pause vs logged out ? > > Hey Guys, > > I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ? > > -Satish > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110321/f16b487d/attachment.htm>
I don't think there is a functional difference when it comes to which phone is ringing. But the status appears as paused, as opposed to the user not being in the queue. Mike From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of satish patel Sent: Monday, March 21, 2011 12:25 PM To: asterisk-users Subject: [asterisk-users] Queue pause vs logged out ? Hey Guys, I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ? -Satish -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110321/3760f046/attachment.htm>
Maybe not much from the point of view of queues, but this may make quite a difference from the point of view of monitoring your call-center. :) l. 2011/3/21 satish patel <satish_lx at hotmail.com>> Hey Guys, > > I knew this is stupid question but i just want to know what is the > difference between Queue member logged out vs Pause ? > > -Satish > > ---- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110322/ac86d920/attachment.htm>
That's exactly what I was gonna point out. Technically they provide the same response but for call center metrics, the difference is huge. Sent from my Windows Phone ------------------------------ From: Lenz Emilitri Sent: Tuesday, March 22, 2011 10:17 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue pause vs logged out ? Maybe not much from the point of view of queues, but this may make quite a difference from the point of view of monitoring your call-center. :) l. 2011/3/21 satish patel <satish_lx at hotmail.com>> Hey Guys, > > I knew this is stupid question but i just want to know what is the > difference between Queue member logged out vs Pause ? > > -Satish > > ---- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110322/d3aec1f0/attachment.htm>
On Tue, 2011-03-22 at 15:16 +0100, Lenz Emilitri wrote:> Maybe not much from the point of view of queues, but this may make > quite a difference from the point of view of monitoring your > call-center. :) > > l. > > > > 2011/3/21 satish patel <satish_lx at hotmail.com> > Hey Guys, > > I knew this is stupid question but i just want to know what is > the difference between Queue member logged out vs Pause ? > > -Satish > >Not just statistics. The one thing I can think of that will affect wether the agent is paused or logged off is the joinempty and leavewhenempty options in queues.conf. The behavior is different if you use yes or strict. Read que example queues.conf to know how it affects you. -- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director de Tecnolog?a +52-55-91169161 ext 2001 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 198 bytes Desc: This is a digitally signed message part URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110322/a4d9e893/attachment.pgp>
Thanks to everyone who replied on this thread. -- Sent from my iPhone On Mar 22, 2011, at 1:31 PM, Carlos Chavez <cursor at telecomabmex.com> wrote:> On Tue, 2011-03-22 at 15:16 +0100, Lenz Emilitri wrote: >> Maybe not much from the point of view of queues, but this may make >> quite a difference from the point of view of monitoring your >> call-center. :) >> >> l. >> >> >> >> 2011/3/21 satish patel <satish_lx at hotmail.com> >> Hey Guys, >> >> I knew this is stupid question but i just want to know what is >> the difference between Queue member logged out vs Pause ? >> >> -Satish >> >> > > Not just statistics. The one thing I can think of that will affect > wether the agent is paused or logged off is the joinempty and > leavewhenempty options in queues.conf. The behavior is different if > you > use yes or strict. Read que example queues.conf to know how it > affects > you. > > > -- > Telecomunicaciones Abiertas de M?xico S.A. de C.V. > Carlos Ch?vez Prats > Director de Tecnolog?a > +52-55-91169161 ext 2001 > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users