asterisk users - May 2011 - Reporting Tool: To show who is login, queue, ... etc

Hi All;

It look like there are some free (open source) tools that are used for Asterisk
reporting special for call center (to see number of agents logged in, number of
calls now, .. etc), and to be used as dashboard.

Can someone direct me for something really is suitable and stable?

Regards
Bilal

On 05/16/2011 05:54 PM, bilal ghayyad wrote:
> It look like there are some free (open source) tools that are used
> for Asterisk reporting special for call center (to see number of
> agents logged in, number of calls now, .. etc), and to be used as
> dashboard.
>
> Can someone direct me for something really is suitable and stable?
The best package for this is commercial, but quite inexpensive: 
QueueMetrics.  It's quite worth it.

http://www.queuemetrics.com/

-- 
Alex Balashov - Principal
Evariste Systems LLC
260 Peachtree Street NW
Suite 2200
Atlanta, GA 30303
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/

Thanks Alex for ur help and advise.

In case we decided to do a script for this reporting, we will depend on the logs
or we need to use the AGI?

In case we will do a dashboard to display how many agents are login and how many
calls in the queue and how many calls in specific skill group?


Appreciate ur kindly help.
Regards
Bilal
 
----------------------------------
 
> > It look like there are some free (open source) tools
> that are used
> > for Asterisk reporting special for call center (to see
> number of
> > agents logged in, number of calls now, .. etc), and to
> be used as
> > dashboard.
> >
> > Can someone direct me for something really is suitable
> and stable?
> 
> The best package for this is commercial, but quite
> inexpensive: 
> QueueMetrics.? It's quite worth it.
> 
> http://www.queuemetrics.com/
> 
> -- 
> Alex Balashov - Principal
> Evariste Systems LLC
> 260 Peachtree Street NW
> Suite 2200
> Atlanta, GA 30303
> Tel: +1-678-954-0670
> Fax: +1-404-961-1892
> Web: http://www.evaristesys.com/