Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110525/6835507e/attachment.htm>
On 5/25/2011 12:32 PM, satish patel wrote:> Hey Guys! > > We had migrate asterisk 1.2 to 1.8 now big issue is queue system. > Before we had 3 queues and we were using AgentCallbackLogin but now > its quite difficult to use AddQueueMember. > > Is there any easy way to logged into multiple queue using > AddQueueMember ? and restrict agent for specific queue ? > > -SUse of the realtime architecture for queue members is my preferred method. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110525/5641be90/attachment.htm>
Shameless plug: the QueueMetrics agent page, even in the free 2-agent version, can emulate this behavior. You may want to check it out. l. 2011/5/25 satish patel <satish_lx at hotmail.com>> Hey Guys! > > We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we > had 3 queues and we were using AgentCallbackLogin but now its quite > difficult to use AddQueueMember. > > Is there any easy way to logged into multiple queue using AddQueueMember ? > and restrict agent for specific queue ? > > -S >-- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110526/6dfd00ab/attachment.htm>
Thanks, I went through this example before. I was confuse and wondering how should I add third queue in this picture? -- Sent from my iPhone On May 26, 2011, at 5:43 PM, Leif Madsen <leif.madsen at asteriskdocs.org> wrote:> On 26/05/11 04:20 PM, satish patel wrote: >> Actually right now i have very big AddQueueMember dialplan for every >> individual queue for login/logout/pause/unpause etc.. ( we have 3 >> queue) >> Let me explain my example >> >> We have 3 queues ( sales, support, tech) >> >> Sales - A,B,C,D,E agents >> Support - A,B,C,D,E agents >> tech - A,Z agents >> >> Before it was quite simple just specify member in queue but with >> AddQueueMember its now that case. Before it was just single queue >> login >> allowed you to enter in all queue. but in AddQueueMember they have >> very >> complex agent login thing. Could you give me example or tell me how i >> use AddQueueMember in my current setup which i explain you. (multiple >> queue login and restrict agent for other queue) > > The solution to your problem is to write some dialplan. I even > helped you along by writing some documentation :) > > http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html#ACD_id288626 > > -- > Leif Madsen > http://www.oreilly.com/catalog/asterisk > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
On 26/05/11 23:18, Satish Patel wrote:> Thanks, > > I went through this example before. I was confuse and wondering how > should I add third queue in this picture? >From the example: *CLI> database put queue_agent 0000FFFF0001/available_queues support^sales "support^sales" is a list of queues. Put as many in the list as you need. E.G. sales^support^tech cheers, Paul.
This is working great! Thanks a lot paul. One more question before we have Agent/XXXX configured in queueMetrics so i need to change them in queueMetrics with SIP/XXXX right ?> Date: Fri, 27 May 2011 10:18:39 +0100 > From: paul at provu.co.uk > To: asterisk-users at lists.digium.com > Subject: Re: [asterisk-users] Asterisk 1..8 multiple queue > > On 26/05/11 23:18, Satish Patel wrote: > > Thanks, > > > > I went through this example before. I was confuse and wondering how > > should I add third queue in this picture? > > > > From the example: > > *CLI> database put queue_agent 0000FFFF0001/available_queues support^sales > > "support^sales" is a list of queues. Put as many in the list as you > need. E.G. sales^support^tech > > cheers, > Paul. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110527/a7564a9e/attachment.htm>
This has been submitted. -S> Date: Fri, 27 May 2011 16:05:28 -0400 > From: leif.madsen at asteriskdocs.org > To: asterisk-users at lists.digium.com > Subject: Re: [asterisk-users] [SOLVED] Asterisk 1..8 multiple queue > > On 27/05/11 03:18 PM, satish patel wrote: > > In this book example there is a printing issue at Unpaused section. it > > should be like following > > > > same => n,GotoIf($[${UPQMSTATUS} = UNPAUSED]?agent_unpaused,1:agent_not_found,1) > > Please file stuff like this as errata at > http://oreilly.com/catalog/9780596517342 (left hand side). That way we > can get it fixed up in subversion. > > Thanks! > Leif. > > -- > Leif Madsen > http://www.oreilly.com/catalog/asterisk > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110527/948fc601/attachment.htm>