asterisk users - Mar 2011 - Asterisk Queue ACD when the queues and agents has the same priority/weight

Hello,

I have three queues (F1,F2,F3) with default queue weight and three
agents (A1,A2,A2) with default agent penalty. If the three agents are
busy and tt same time a caller (C1) enter in the queue F1, and after
20 seconds a second caller (C2) enter in the queue F2. So, few seconds
later, the agent (A1) state comes to availabe. In this case the
asterisk deliveries the caller (C2) to agent (A1), but the in the
queue (F1) caller (C1) waiting time is bigger compared to caller (C2)
of queue (F2).

How should be the ACD behavior between queues in this case?
How the asterisk distributes incoming calls when the queues and agents
are the same weight/penalty?

Thanks,

-------------------------------------------------
Marcos Jos? Setim

Each queue is separate and does not see what other queues are doing.
l.


2011/3/23 Marcos Setim <m.setim at gmail.com>
> Hello,
>
> I have three queues (F1,F2,F3) with default queue weight and three
> agents (A1,A2,A2) with default agent penalty. If the three agents are
> busy and tt same time a caller (C1) enter in the queue F1, and after
> 20 seconds a second caller (C2) enter in the queue F2. So, few seconds
> later, the agent (A1) state comes to availabe. In this case the
> asterisk deliveries the caller (C2) to agent (A1), but the in the
> queue (F1) caller (C1) waiting time is bigger compared to caller (C2)
> of queue (F2).
>
> How should be the ACD behavior between queues in this case?
> How the asterisk distributes incoming calls when the queues and agents
> are the same weight/penalty?
>
> Thanks,
>
-- 
Loway - home of QueueMetrics - http://queuemetrics.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110324/8d19bd94/attachment.htm>