asterisk users - Oct 2010 - Best way to recording the hold time for a Queue agent or an extension

Hi Everyone,

We are using Queuemetrics but it doesn't Record the Hold Time as it's
never
logged on the queue_log file. However, when an agent or an extension presses
HOLD button on their phone, asterisk does create an event for Music On Hold
which is logged in the /var/log/asterisk/full.

I want to record the total hold time for an extension and save it with an
epoch time stamp.

What is the best approach to this? read and parse /var/log/asterisk/full in
a cron job every few seconds?
Have a presistent PHP-AGI connection to check for hold time events?

As much detail as possible on above approaches or other ideas are most
appreciated.

Thanks
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Anything on this guys?

I am sure someone had the need to record the HOLD time or maybe it is
already being recorded somewhere?

Any thoughts are appreciated.

Thanks,
Bruce

On Wed, Oct 20, 2010 at 3:30 AM, Bruce B <bruceb444 at gmail.com> wrote:
> Hi Everyone,
>
> We are using Queuemetrics but it doesn't Record the Hold Time as
it's never
> logged on the queue_log file. However, when an agent or an extension
presses
> HOLD button on their phone, asterisk does create an event for Music On Hold
> which is logged in the /var/log/asterisk/full.
>
> I want to record the total hold time for an extension and save it with an
> epoch time stamp.
>
> What is the best approach to this? read and parse /var/log/asterisk/full in
> a cron job every few seconds?
> Have a presistent PHP-AGI connection to check for hold time events?
>
> As much detail as possible on above approaches or other ideas are most
> appreciated.
>
> Thanks
>
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