asterisk users - Dec 2009 - show queue's name and other info in incoming call to queue member

hello,

  I've callcenter and our queue members want to see on their IP phone's
display queue's name , from which incoming call was originated, for
example "<client's_number> -> Sales". This problem
appears when one member
can belong to couple queues. Work around would be setting calling name with
such information.

  Maybe there is another way (setting SIP header) to do this?
Thanks

-- 
Best Regards,
Giedrius
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It would depend on the phone's support for various custom headers for  
this purpose;  there is nothing universal.

Otherwise, calling name is your best bet.

--
Sent from mobile device

On Dec 7, 2009, at 3:00 AM, Giedrius Augys <voipas at gmail.com> wrote:
> hello,
>
>   I've callcenter and our queue members want to see on their IP  
> phone's display queue's name , from which incoming call was  
> originated, for example "<client's_number> ->
Sales". This problem
> appears when one member can belong to couple queues. Work around  
> would be setting calling name with such information.
>
>   Maybe there is another way (setting SIP header) to do this?
> Thanks
>
> -- 
> Best Regards,
> Giedrius
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users

An alternative would be using a screen-pop application that links to a small
CRM app that will do the display for you.
l.

2009/12/7 Giedrius Augys <voipas at gmail.com>
> hello,
>
>   I've callcenter and our queue members want to see on their IP
phone's
> display queue's name , from which incoming call was originated, for
> example "<client's_number> -> Sales". This problem
appears when one member
> can belong to couple queues. Work around would be setting calling name with
> such information.
>
>   Maybe there is another way (setting SIP header) to do this?
> Thanks
>
> --
> Best Regards,
> Giedrius
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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On Mon, Dec 7, 2009 at 10:00 AM, Giedrius Augys <voipas at gmail.com>
wrote:
> hello,
>
> ? I've callcenter and our queue members?want to see on their IP
phone's
> display queue's name , from which incoming call was originated, for
> example?"<client's_number> -> Sales".?This problem
appears when one member
> can belong to couple queues. Work around would be setting calling name with
> such information.
>
If Your phone supports text CLID:

Set(CALLERID(name)=${CALLERID(num) -> Sales);
Queue(sales);

If not, You can just add some digit in front/end of CALLERID(num).

Regards,
Atis


-- 
Atis Lezdins,
VoIP Project Manager / Developer,
IQ Labs Inc,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835