asterisk users - Feb 2012 - CDR Analyzer/Queue stats reporting

I've been tasked with finding and implementing a CDR/Queue analyzer to
provide information to management about the call center's performance.  My
Google-fu seems to be returning a lot of things that are more or less abandoned
projects.  Does anyone have any recommended solutions for a CentOS 6 / Asterisk
10 "vanilla" server?  Not opposed to something commercial, provided it
actually works and isn't a disaster to set up.

Thank you,

Noah Engelberth
MetaLINK Technologies
System Administration
nengelberth at team-meta.net<mailto:nengelberth at team-meta.net>
419-636-0999 ext 100

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On Mon, 2012-02-27 at 18:28 +0000, Noah Engelberth
wrote:
> I?ve been tasked with finding and implementing a CDR/Queue analyzer to
> provide information to management about the call center?s performance.
> My Google-fu seems to be returning a lot of things that are more or
> less abandoned projects.  Does anyone have any recommended solutions
> for a CentOS 6 / Asterisk 10 ?vanilla? server?  Not opposed to
> something commercial, provided it actually works and isn?t a disaster
> to set up.
> 
>  
> 
	If you only need the very basics then: http://www.asternic.biz/

	If you need all the reports you can get:http://queuemetrics.com/

Your google-fu is very weak if you could not find Queuemetrics!

-- 
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001
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Maybe his google-fu is phisher-fu!

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Carlos Chavez
Sent: Monday, February 27, 2012 12:53 PM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] CDR Analyzer/Queue stats reporting

On Mon, 2012-02-27 at 18:28 +0000, Noah Engelberth
wrote:
> I?ve been tasked with finding and implementing a CDR/Queue analyzer to 
> provide information to management about the call center?s performance.
> My Google-fu seems to be returning a lot of things that are more or 
> less abandoned projects.  Does anyone have any recommended solutions 
> for a CentOS 6 / Asterisk 10 ?vanilla? server?  Not opposed to 
> something commercial, provided it actually works and isn?t a disaster 
> to set up.
> 
>  
> 
	If you only need the very basics then: http://www.asternic.biz/

	If you need all the reports you can get:http://queuemetrics.com/

Your google-fu is very weak if you could not find Queuemetrics!

--
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001