similar to: Need some dialplan help for obscure user request

Hello, Can anyone provide me with an example of how they have set up their dialplan and handset for a receptionist desk that handles a large volume of concurrent calls? I'm having a problem with transferring calls while several calls are either answered or coming into a receptionist's telephone at the same time. Thanks, Colin -------------- next part -------------- An HTML attachment

Guys. This idea has been banging my headfor days now and I feel the need to share with you. Imagine this scenario: all calls come in thru a receptionist, asterisk records all incoming calls, the receptionist's work is to transfer the calls to internal people but some of them are bosses and you know how bosses are, they don't want their calls to be recorded, so, I have been trying to

I was reading a Polycom brochure and it appears that there is really no special receptionist console and the console is basically a IP601. Is this correct? The only difference is to purchase an expansion module in order to have more shortcut keys for the girls. So, apart from the hardware, as far as the dialplan is concerned, do I just treat the receptionist console as any other extension? Are

I set up the Asterisk for my company which is a business center, I will assign a specific telephone number to my client that uses my serivces. All of their incoming calls will be first picked up by the receiptionist, can I disply the company name instead of the called number on my receptionist's telephone display, so that she can answer the call with the right identity at once... Regards, ML

Hi all, I am working on building a new VoIP PBX. Looking at the current market for phones it seems my best "enterprise" options are the Cisco and Polycom phones. I have some experiance with the Cisco 7940G, but the process of flashing the phone with the SIP firmware left a bad taste in my mouth (not to mention the added expense for the phone). What is the general consensis about

Hi, Quick question. With an old phone system a receptionist receiving a call has 1 button to push to transfer calls to a specific extension, with Asterisk, a receptionist would actually put the caller on hold, pick up another line, call the extension, ask if the person is available, hang up pick up the caller again and transfer. To me it's seems a long way to simply do a receptionist

Hi all, At our customer site i've installed one asterisk server with 20 Grandstream GXP2000's. Firmware 1.0.1.9. When someone dials the customer, the receptionist picks up, and does an attended transfer (the 'grandstream way') to a collegue. Most of the times this goes ok, but sometimes, when the receptionist puts the call on hold, and tries te reconnect to the caller there's

I have a need to have the two sip phones register with the same extension (at least I think I have the need :) A client wants an incoming call to ring at the receptionists desk and also at their desk. If the receptionist is in it will be answered there and put on hold followed by a "Joe, you have a call on line 1". Is there a way to do this w/ asterisk? I've played with two

I've been playing with Asterisk for a few weeks and it's working great. I have a question about getting multi-line receptionist phones working. I was thinking about getting one of these expansion ports: http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet0 9186a008008883d.html What are people using for receptionist phones that show all the extensions in

Does anyone have any suggestions for a decent receptionists phone? Aastra? Grandstream? Something with (potentially) lots of BLFs, large(ish) screen, headset and most importantly the ability to transfer calls? I've installed five Snom 370s that seemed ideal but my client is very very unhappy as the Snom 370 can't transfer a call correctly if there's another call coming in (details

I have an issue where someone will park a call, and then it will ring back to them, but because the caller-id looks like a regular inbound call, they don't know how to answer the call (these are the receptionists). I've tried to make an extention that I can transfer to that will set the caller-id, and that works, but I'm having issues. For instance.... if I do a blind transfer to an

Hi, all. I want to have a button on my receptionist's 601 that, when pressed, will forward her current call to a given extension. Is there any way to do that? I've tried to RTFM, but I'm coming up empty. Thanks, -Ken D'Ambrosio

Hello List, I am currently having a bit of a strange issue with a pair of asterisk servers that we recently set up. For a bit of background, this particular business has two sites in two different towns, about 10 minutes apart. They have 3 analogue PSTN lines connected to the asterisk servers at each location, via a Sangoma A200 (with HEC). They are trying to have just the one receptionist for

I have a Polycom IP600 serving as a receptionist phone. We developed a call manager via c/gtk that runs on a touchpad. It allows them to transfer calls, transfer to voicemail, page, etc. The problem is this: When paging another phone from the touchpad, I have to open a channel to the receptionist phone. This rings the receptionist phone. When she picks up, it then pages the desired person. This is

Hi! I've got a number of extensions (about 50) on a working Asterisk setup. For each user, I have two extensions configured (for example 11021 for a Cisco 79XX phone and 11022 for X-Lite), and a ring group that ties the two extensions together (for example, 1102). Reason being that if the user is away from his/her desk or working offsite, they can answer the soft phone on the PC. From

Hey all... Scenario (INTERNAL) 1 Call comes in to receptionist and gets transferred to someone 2 No one picks up that transfer 3 Call goes back to receptionist Now when the call goes back to the receptionist, how can I change either the ringer, the callerID or both? * TIA

I am looking at placing a system in an office with a central receptionist, and phones for each individual employee thereafter. Could I use a Snom 220 with additional keypads to view if the lines are in use by the other employees? Fred is in sales... A call comes into the receptionist and they transfer the call to Fred. The receptionist can tell Fred is still on the phone by viewing the assigned

Hey, all. I've got a client who's interested in possibly using a softphone for his receptionists. While I've certainly used some softphones for single extensions, I'm not sure which one I'd suggest for a receptionist. Any favorites? Thanks, -Ken

Hi, We are looking towards a 8+ CO line setup (20 extensions) in our office but we do not want an IVR(auto-attendant) feature. All incoming will be answered by a receptionist. I have read the multi-line configuration for cisco 7960 thread in this list but that way I believe we could only display 6 incoming lines. What will happen to the rest? Does the expansion module for the cisco 7960 work

Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a "Page". From what I understand, the "Page" is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller