I have an issue where someone will park a call, and then it will ring back to them, but because the caller-id looks like a regular inbound call, they don't know how to answer the call (these are the receptionists). I've tried to make an extention that I can transfer to that will set the caller-id, and that works, but I'm having issues. For instance.... if I do a blind transfer to an extention the CALLER hears '71' instead of the receptionist.. DOH! That didn't work. If I do an attenteded transfer, then the caller-id gets set, but when the person hangs up, it gets unset. DOH! That didn't work either.... now what? :)
I have an issue where someone will park a call, and then it will ring back to them, but because the caller-id looks like a regular inbound call, they don't know how to answer the call (these are the receptionists). I've tried to make an extention that I can transfer to that will set the caller-id, and that works, but I'm having issues. For instance.... if I do a blind transfer to an extention the CALLER hears '71' instead of the receptionist.. DOH! That didn't work. If I do an attenteded transfer, then the caller-id gets set, but when the person (that being the receptionist) hangs up, it gets unset. DOH! That didn't work either.... now what? :)