asterisk users - Sep 2005 - Remotely dialing calls from a polycom phone

I have a Polycom IP600 serving as a receptionist phone. We developed a call
manager via c/gtk that runs on a touchpad. It allows them to transfer calls,
transfer to voicemail, page, etc. The problem is this: When paging another
phone from the touchpad, I have to open a channel to the receptionist phone.
This rings the receptionist phone. When she picks up, it then pages the
desired person. This is fine, except it can be confusing for the
receptionist. "Why do I have to answer the phone so I can page
someone?"
What I'm looking for is a little more direct integration between the
touchpad and the polycom.

So, the question is, does anyone know of a way to initiate a call on a
polycom via the remote access port. I was thinking of something similar to
the way you can reboot one using a NOTIFY message containing
"check-sync".
I've tried monitoring the sip messages between the phone and asterisk, but
so far have only succeeded in making a phone call itself.

Any suggestions would be appreciated.

Eric.
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This looks like the info you want:
http://www.voip-info.org/tiki-index.php?page=Polycom+auto-answer+config

BTW, is your touchpad app publicly available?

On 9/29/05, Eric Lawman <elawman@gmail.com> wrote:
>
> I have a Polycom IP600 serving as a receptionist phone. We developed a
> call manager via c/gtk that runs on a touchpad. It allows them to transfer
> calls, transfer to voicemail, page, etc. The problem is this: When paging
> another phone from the touchpad, I have to open a channel to the
> receptionist phone. This rings the receptionist phone. When she picks up,
it
> then pages the desired person. This is fine, except it can be confusing for
> the receptionist. "Why do I have to answer the phone so I can page
someone?"
> What I'm looking for is a little more direct integration between the
> touchpad and the polycom.
>
> So, the question is, does anyone know of a way to initiate a call on a
> polycom via the remote access port. I was thinking of something similar to
> the way you can reboot one using a NOTIFY message containing
"check-sync".
> I've tried monitoring the sip messages between the phone and asterisk,
but
> so far have only succeeded in making a phone call itself.
>
> Any suggestions would be appreciated.
>
> Eric.
>
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>Message: 7
>Date: Thu, 29 Sep 2005 09:53:27 -0400
>From: Eric Lawman <elawman@gmail.com>
>Subject: [Asterisk-Users] Remotely dialing calls from a polycom phone
>To: Asterisk-Users@lists.digium.com
>Message-ID: <325f16ce050929065333b74666@mail.gmail.com>
>Content-Type: text/plain; charset="iso-8859-1"
>I have a Polycom IP600 serving as a receptionist phone. We developed a call
>manager via c/gtk that runs on a touchpad. It allows them to transfer
calls,
>transfer to voicemail, page, etc. The problem is this: When paging another
>phone from the touchpad, I have to open a channel to the receptionist
>phone.
>This rings the receptionist phone. When she picks up, it then pages the
>desired person. This is fine, except it can be confusing for the
>receptionist. "Why do I have to answer the phone so I can page
>someone?"
>What I'm looking for is a little more direct integration between the
>touchpad and the polycom.
>So, the question is, does anyone know of a way to initiate a call on a
>polycom via the remote access port. I was thinking of something similar to
>the way you can reboot one using a NOTIFY message containing
>"check-sync".
>I've tried monitoring the sip messages between the phone and asterisk,
>but
>so far have only succeeded in making a phone call itself.
>Any suggestions would be appreciated.
>Eric.
First thing that comes to mind here is using auto-answer. While I don't have
an IP600 to play with (donations accepted), the way I would envision this is
to configure an auto-answer extension on hte Polycom, and have the touchpad
action call the auto-answer extension using a .call file to Asterisk. Touch
the pad, it drops the .call in, which goes to a meetme with all the
necessary extensions in the paging group added. Touch again, drop the call
(via the manager API would be my approach).

All untested- but fairly straightfoward. If you want to email me directly,
I'd be happy to help further.

-Paul Davidson
PlanCommunications, LLC
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