I am looking at placing a system in an office with a central receptionist, and phones for each individual employee thereafter. Could I use a Snom 220 with additional keypads to view if the lines are in use by the other employees? Fred is in sales... A call comes into the receptionist and they transfer the call to Fred. The receptionist can tell Fred is still on the phone by viewing the assigned key on the Snom 220?s keypad, so if another call comes in they know he is on the phone instead of just blindly transferring the call and pushing the person to his voicemail. So they can ask the person hold or if them want to be transferred into Fred?s voicemail. Any thoughts would be appreciated... I am new to the list, so my apologies if this has been addressed before. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20041120/6b6bd680/attachment.htm
> I am looking at placing a system in an office with a central > receptionist, > and phones for each individual employee thereafter. Could I use a > Snom 220 > with additional keypads to view if the lines are in use by the other > employees? > > Fred is in sales... A call comes into the receptionist and they > transfer the > call to Fred. The receptionist can tell Fred is still on the phone by > viewing the assigned key on the Snom 220?s keypad, so if another call > comes > in they know he is on the phone instead of just blindly transferring > the > call and pushing the person to his voicemail. So they can ask the > person > hold or if them want to be transferred into Fred?s voicemail. > > Any thoughts would be appreciated... I am new to the list, so my > apologies > if this has been addressed before.This does seem to be a common request, but I haven't seen any great answers yet. With the Snom phones, you can use the "hint() priority" (see http://www.voip-info.org/ and archives of this mailing list) for shared lines, but as far as I know, this only applies to sharing all the lines across all the extension. I don't know if it can apply to all the extra buttons that are on the Snom 220. Anybody tried that? Another option is the Flash Operator Panel, you can see a live demo at http://www.asternic.com/ It is a flash applet that you can use in any browser that lets you see all your lines and extensions and their current state. You can even do drag and drop call transferring.
On Sunday 21 November 2004 11:42 am, Gregory Junker wrote:> >>Not all over $500 - a quick search finds: > > For purposes of replacing a receptionist console with a touch screen > (for example, replacing a 6x9 grid of buttons), that would be too small > as well. > > GregAnother strong possibility is that after a while, few operators would be willing to continue holding their arms in the air to operate a touch screen. -- Steve Szmidt "They that would give up essential liberty for temporary safety deserve neither liberty nor safety." Benjamin Franklin
> Another strong possibility is that after a while, few operators would be > willing to continue holding their arms in the air to operate a touch screen. >Why would they be holding their arms in the air? You mount the touch panel in the same place at the same angle as the current console... Greg
> On Sunday 21 November 2004 11:42 am, Gregory Junker wrote: > > >>Not all over $500 - a quick search finds: > > > > For purposes of replacing a receptionist console with a touch screen > > (for example, replacing a 6x9 grid of buttons), that would be too small > > as well. > > > > Greg > > Another strong possibility is that after a while, few operators would be > willing to continue holding their arms in the air to operate a touchscreen.>Gorilla arm
I have a 200 and the hint() stuff works fine for indicating status of any channel (including Agent channels). The Snom subscribes to asterisk at whatever url you put in there, then * will send notify events when the dialog state changes. It's not quite a shared-line (at least the way I understand it) but it does dial the extension and show status. Adding the extended keypad to a 220 is just 'more buttons' that are all configurable the same, unlike the Cisco keypad which doesn't do SIP. I'm also working on a receptionist panel that I intend to operate with a touchscreen LCD (probably a 15", there are plenty that have X support). It'll not only subscribe to dialog state of asterisk channels, but will also subscribe to SIP presence (Polycom phones in our case), so she knows if they're on DND, or whatever they set their status to. On the back end, there's an XMLRPC daemon that tracks all this state and abstracts the dirty work of transfers, etc, via the manager port. It also will be doing a number of other things for our in-house Java call center apps. I chose to go this route instead of just the Snom since she would rather have it on a PC anyway (much easier to find your target, can change to suit her), and mainly since DND on SIP phones simply bounces the call as busy without * being able to tell the receptionist not to bother in the first place. Also, transfers will work better this way since it's going to be a native * method, and not SIP refer, with options for vmail busy, vmail unavail, blind, attended or camp-on (my dial plan is heavily tweaked). I plan to have this posted up under GPL by February. It'll be in C++/Qt or Java. On Sat, 20 Nov 2004 16:45:27 -0500, Curren C. Calhoun <asterisk@currencalhoun.com> wrote:> Fred is in sales... A call comes into the receptionist and they transfer > the call to Fred. The receptionist can tell Fred is still on the phone by > viewing the assigned key on the Snom 220's keypad, so if another call comes > in they know he is on the phone instead of just blindly transferring the > call and pushing the person to his voicemail. So they can ask the person > hold or if them want to be transferred into Fred's voicemail.
Have you looked at FOP - available at www.asternic.org It might be most or part of the way to what you want. You could work with Nicolas on adding the features that you need and it doesn't have. Just a thought. Simon -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Kevin Blackham Sent: Tuesday, 23 November 2004 18:05 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] SIP Phones-Receptionist Setup I have a 200 and the hint() stuff works fine for indicating status of any channel (including Agent channels). The Snom subscribes to asterisk at whatever url you put in there, then * will send notify events when the dialog state changes. It's not quite a shared-line (at least the way I understand it) but it does dial the extension and show status. Adding the extended keypad to a 220 is just 'more buttons' that are all configurable the same, unlike the Cisco keypad which doesn't do SIP. I'm also working on a receptionist panel that I intend to operate with a touchscreen LCD (probably a 15", there are plenty that have X support). It'll not only subscribe to dialog state of asterisk channels, but will also subscribe to SIP presence (Polycom phones in our case), so she knows if they're on DND, or whatever they set their status to. On the back end, there's an XMLRPC daemon that tracks all this state and abstracts the dirty work of transfers, etc, via the manager port. It also will be doing a number of other things for our in-house Java call center apps. I chose to go this route instead of just the Snom since she would rather have it on a PC anyway (much easier to find your target, can change to suit her), and mainly since DND on SIP phones simply bounces the call as busy without * being able to tell the receptionist not to bother in the first place. Also, transfers will work better this way since it's going to be a native * method, and not SIP refer, with options for vmail busy, vmail unavail, blind, attended or camp-on (my dial plan is heavily tweaked). I plan to have this posted up under GPL by February. It'll be in C++/Qt or Java. On Sat, 20 Nov 2004 16:45:27 -0500, Curren C. Calhoun <asterisk@currencalhoun.com> wrote:> Fred is in sales... A call comes into the receptionist and they > transfer the call to Fred. The receptionist can tell Fred is still on > the phone by viewing the assigned key on the Snom 220's keypad, so if > another call comes in they know he is on the phone instead of just > blindly transferring the call and pushing the person to his voicemail. > So they can ask the person hold or if them want to be transferred intoFred's voicemail. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users