Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a "Page". From what I understand, the "Page" is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller to the only one who can talk. The problem I am having is about 1 out of 25 pages will crash the Polycom 601 (receptionist) and the phone will reboot. This leaves all the extensions in the conference room and each party must hit "end call" on their phone to get out of the conference. However, the receptionist can't do that because that phone restarts. Once it has rebooted, it does not show to be connected to the conference room. However, I feel like it is still "in the conference" - with no way out. After one of these crashes, the 601 phone will start having one way audio (can't hear caller), various other weirdness (side car status wrong) and the only way to completely correct the problems are to restart asterisk - which I assume kills the "rogue" page application. 1) Has anyone ever seen this problem? 2) Is there a way from the CLI to show and kill a page? 3) Any suggestions? Thanks Bill
I'm using Page application with Polycom 501 and 601 and have not seen these issue, i would check firmware on 601 and play with couple different firmware. are you checking if the chanavail before sending the Page? On 8/8/07, Bill Andersen <andersen at mwdental.com> wrote:> > Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies > > We have an installation of 35 SIP phones (Polycom 501) and > one receptionist phone (Polycom 601). I have 15 of the 501s > set up to accept a "Page". From what I understand, the "Page" > is done using the asterisk page application that throws the > extensions into a conference room and then set the originating > caller to the only one who can talk. > > The problem I am having is about 1 out of 25 pages will crash > the Polycom 601 (receptionist) and the phone will reboot. This > leaves all the extensions in the conference room and each > party must hit "end call" on their phone to get out of the > conference. However, the receptionist can't do that because > that phone restarts. Once it has rebooted, it does not show > to be connected to the conference room. However, I feel like > it is still "in the conference" - with no way out. > > After one of these crashes, the 601 phone will start having one > way audio (can't hear caller), various other weirdness (side > car status wrong) and the only way to completely correct the > problems are to restart asterisk - which I assume kills the > "rogue" page application. > > 1) Has anyone ever seen this problem? > 2) Is there a way from the CLI to show and kill a page? > 3) Any suggestions? > > Thanks > > Bill > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070808/1190a38e/attachment.htm
Bill Andersen wrote:> Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies > > We have an installation of 35 SIP phones (Polycom 501) and > one receptionist phone (Polycom 601). I have 15 of the 501s > set up to accept a "Page". From what I understand, the "Page" > is done using the asterisk page application that throws the > extensions into a conference room and then set the originating > caller to the only one who can talk.I would be curious to see how you set up the phones to accept paging, just to make sure there isn't something iffy with your phone configuration.> The problem I am having is about 1 out of 25 pages will crash > the Polycom 601 (receptionist) and the phone will reboot.Is the 601 calling the page, or receiving a page from another phone?> This > leaves all the extensions in the conference room and each > party must hit "end call" on their phone to get out of the > conference. However, the receptionist can't do that because > that phone restarts. Once it has rebooted, it does not show > to be connected to the conference room. However, I feel like > it is still "in the conference" - with no way out.You "feel" like it? Do you know for sure? If the phone does not show an active call, it's not connected to anything. I don't see how it would be in a conference after a reboot. Your problems below are probably caused by something else. The spontaneous reboot is telling.> After one of these crashes, the 601 phone will start having one > way audio (can't hear caller), various other weirdness (side > car status wrong) and the only way to completely correct the > problems are to restart asterisk - which I assume kills the > "rogue" page application.The 601s with sidecars have been problematic. What Polycom firmware are you using?> 1) Has anyone ever seen this problem?Other users have reported problems with 601s crashing. Check your firmware. AFAIK, the current firmware is 2.1.3.> 2) Is there a way from the CLI to show and kill a page?'show channels' will show you active calls (in 1.2; in 1.4, use 'core show channels') 'meetme kick' lets you kick channels/users from a conference. Still, I don't think that's what's happening here. -Stephen-