asterisk users - May 2006 - Polycom 601 -- programming buttons.

Hi, all.  I want to have a button on my receptionist's 601 that, when
pressed, will forward her current call to a given extension.  Is there any
way to do that?  I've tried to RTFM, but I'm coming up empty.

Thanks,

-Ken D'Ambrosio

Hi Ken -
> Hi, all.  I want to have a button on my receptionist's 601 that, when
> pressed, will forward her current call to a given extension.  Is there any
> way to do that?  I've tried to RTFM, but I'm coming up empty.
There's a couple of ways I can think of that would get this done.

1) For true one-button press for the user, you can map a speed dial to
a line appearance button.  On the asterisk end you'd have to handle
the forward in the dial plan using dbput/dbget and a variable (if
variable is on, dial the "forward" number, if variable is off, dial
the normal number).  I do something like this to enable a nightring
feature.

2) Just use the forward feature on the polycom.  The only disadvantage
is that it's two button presses for the user rather than one.  The
first time when you set it up, you'll have to put in the extension,
but after that you can enable/disable the forward by pressing the same
softkey twice.  This is probably the better answer, and is much easier
for you (requires firmware 1.5.x or later).


- Noah



On 5/18/06, Ken D'Ambrosio <ken@jots.org>
wrote:
> Hi, all.  I want to have a button on my receptionist's 601 that, when
> pressed, will forward her current call to a given extension.  Is there any
> way to do that?  I've tried to RTFM, but I'm coming up empty.
>
> Thanks,
>
> -Ken D'Ambrosio
>
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> Hi Ken, Jerry -
> 
> > >> Hi, all.  I want to have a button on my receptionist's 
> 601 that, when
> > >> pressed, will forward her current call to a given extension. 
Is
> > >> there any
> > >> way to do that?  I've tried to RTFM, but I'm coming
up empty.
> >
> > Uh - If the OP is trying to transfer an existing call, then 
> he should
> > be using transfer not forward. You may not access the forward
> > function on a polycom with an active call. Forward will send
> > subsequent calls to your specified destination, not existing calls.
Not true. The polycom's will let you forward an incoming call, for that call
only. When a new call comes in, the phone is not forwarded anymore. The phone
sends a 'Moved Temporarily' back to Asterisk, which re-enters the
dialplan as Local. If someone transfers the call, the phone sends a REFER to
Asterisk, who sets rdnis and re-enters the dialplan again as Local.