similar to: Permanently logged in agents?

Hi, I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is restarted. Can this be avoided in some way ? Regards, Rob.

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

I'm unable to get the Dial option 'g' to work with callback agents. The plan is to use it so that I can redirect a customer to a menu so they can rate the call they just had with the agent. However, when the agent hangs up the call does not continue in the dialplan. I login with the agent. Call joins the queue. The agent and call get connected. The agent hangs up and the call

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

I am having problems with a call queue setup where voicemail seems to be getting in the way. Here's what I've found: When I have 2 users logged in as Agents (using AgentCallbackLogin) they will both ring when a new call comes in. If, for instance, one of the users makes an outgoing call and a new call comes in, the caller will get sent directly to that agents busy voicemail message. It

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hello all, I've got a question regarding automatically logging in an agent on a predefined extension. I want to provide agents with a webinterface they can use to login in, now you might wonder why they can't use the phone - don't ask - customers eh :-) So what I basically need is a way to log in an agent using AgentCallbackLogin at an extension without them having to answer /

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

This may be a stupid question, but I couldn't find anything on the wiki about it or on google. I have about 5 agents in my call center. I want them to login using agentcallbacklogin. The reason being is that I don't get so many inbound calls. We mostly make outbound calls. Therefore, during the times where we don't get calls, I want my agents to manually dial out. When calls

Hi folks, Recently we assigned our users agent id's and switched to having them use agentcallbacklogin instead of just ringing the phones directly.... it's been going well for the most part. Before we gave the users agent id's we had their sip configuration set to incominglimit=1 for one line on their phone, to prevent call waiting beeps. If they wanted to pick up while already on a

Hi folks, I'm running asterisk 1.2.10 and I need to use agent dynamic login. I read some doc and follow some tutorials but the agents can't login into the queue. Asterisk ask to me to dial the password agent and after this, it doesn't do nothing ( it doesn't tell login ok or login incorrect..). In the * console if I do show agents, any agent are logged. Any help will be

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

Good Day list, Anyone know if there is a way to have the AgentCallBackLogin function play a voice file after the agent picks up the phone? If this is not an available feature, any ideas on the difficulty in making this feature? Example: Extensions.conf exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu pport?); ....... exten => s,6,Queue(queue1)

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to