asterisk users - Apr 2006 - Callback Agents and Dial 'g' option

I'm unable to get the Dial option 'g' to work with callback agents. 
The plan is
to use it so that I can redirect a customer to a menu so they can rate the call 
they just had with the agent.  However, when the agent hangs up the call does 
not continue in the dialplan.

I login with the agent.  Call joins the queue.  The agent and call get 
connected.  The agent hangs up and the call should continue to the 
Playback(beep) and the Noop(), however the call is hung up on both sides.

Extensions.conf:
[default]
; Handle login and logout
exten => 1111,1,Agentcallbacklogin(1,,1@queue)
exten => 2222,1,AgentCallbackLogin(1,s)

; join the queue
exten => 3333,1,Answer
exten => 3333,2,Queue(testing)

[queue]
exten => 1,1,Dial(Sip/4000||got)
exten => 1,2,Playback(beep)
exten => 1,3,Noop(Jump to the QA menu now)

Any ideas?


--johann

Small update, I've been able to sort of work around the problem by making
the
AgentcallbackLogin() direct to a context that in turn does another dial over a 
local channel with the "/n" that gets around part of the problem. 
Still kinda
nasty seeing 5 channels around for 1 call...


--johann

Johann wrote:
> I'm unable to get the Dial option 'g' to work with callback
agents.  The
> plan is to use it so that I can redirect a customer to a menu so they 
> can rate the call they just had with the agent.  However, when the agent 
> hangs up the call does not continue in the dialplan.
> 
> I login with the agent.  Call joins the queue.  The agent and call get 
> connected.  The agent hangs up and the call should continue to the 
> Playback(beep) and the Noop(), however the call is hung up on both sides.
> 
> Extensions.conf:
> [default]
> ; Handle login and logout
> exten => 1111,1,Agentcallbacklogin(1,,1@queue)
> exten => 2222,1,AgentCallbackLogin(1,s)
> 
> ; join the queue
> exten => 3333,1,Answer
> exten => 3333,2,Queue(testing)
> 
> [queue]
> exten => 1,1,Dial(Sip/4000||got)
> exten => 1,2,Playback(beep)
> exten => 1,3,Noop(Jump to the QA menu now)
> 
> Any ideas?
> 
> 
> --johann
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