asterisk users - Jan 2008 - Agents and AddQueueMember

Hi,

I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to

1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use

Hi,

I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to

1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use AddQueueMember to add the SIP [Local] channel to queue.

The queue logs come like

1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35

Previously it used to come like

1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30

Here the problem is that there is no way to find number of calls taken
by a person, because there is no agent abstraction here.  What is the
recommended way to work around this problem ?

raj

PS: Apologies for my previous mail, that was sent when I clicked the
wrong button.

On Fri, Jan 04, 2008 at 01:21:13PM +0530, Rajkumar S
wrote:
> Hi,
> 
> I have callcenter running with v 1.2 with AgentCallbackLogin and now
> trying to move to 1.4 using the example doc,
> doc/queues-with-callback-members.txt. 
> From what I understand the basic idea in the example is to
> 
> 1. Authenticate a caller with VMAuthenticate
Instead of VMAuthenticate you can use 

Authenticate(${AGENT(${AGENT_NUMBER}:password)},"agent-pass")

this will authenticate your agent against agents.conf entry just
like in case of AgentCallbackLogin. 
> 2. Get his SIP Channel number
> 3. Use AddQueueMember to add the SIP [Local] channel to queue.
> 
> The queue logs come like
> 
> 1197953879|1197953876.34|Auth-Enq|Local/1001 at
from-sip|CONNECT|3|1197953876.35
> 
> Previously it used to come like
> 
> 1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30
> 
> Here the problem is that there is no way to find number of calls taken
> by a person, because there is no agent abstraction here.  What is the
> recommended way to work around this problem ?
You can either apply patch from http://bugs.digium.com/view.php?id=10755
or wait with AgentCallbackLogin until 1.6 comes out (this patch is
always in trunk).