Marc Patino Gómez
2007-Jan-11 03:12 UTC
[asterisk-users] Problems with agent dynamic login
Hi folks,
I'm running asterisk 1.2.10 and I need to use agent dynamic login. I
read some doc and follow some tutorials but the agents can't login into
the queue. Asterisk ask to me to dial the password agent and after
this, it doesn't do nothing ( it doesn't tell login ok or login
incorrect..). In the * console if I do show agents, any agent are logged.
Any help will be very useful,
Many thanks
Here are me conf files:
agents.conf
-------------------------------------------------------------------------------------------------------------------------------
[agents]
agent => 1401,1401,1401
agent => 1402,1402,1402
agent => 1702,1702,1702
queue.conf
---------------------------------------------------------------------------------------------------------------------------------
[SupportQueue]
music=default
strategy=ringall
timeout=15
retry=5
wrapuptime=0
maxlen = 0
leavewhenempty=no
context = internal
announce-frequency = 30
announce-holdtime = yes
member => Agent/1401
member => Agent/1402
member => Agent/1702
extensions.conf
--------------------------------------------------------------------------------------------------------------------------------------------
exten => 2001,1,Answer()
exten=> 2001,2,Wait(1)
exten => 2001,3,AgentCallbackLogin(||${CALLERIDNUM}@internal)
the console message:
-- Executing Answer("SIP/1601-aeb3d650", "") in new
stack
-- Executing Wait("SIP/1601-aeb3d650", "1") in new stack
-- Executing AgentCallbackLogin("SIP/1601-aeb3d650",
"||1601@internal") in new stack
-- Playing 'agent-user' (language 'en')
here * stops :(
I try with AgentLogin function and the problem is the same.
KR
--
----------------------------------------------------------------------------------------
Marc Patino G?mez
Dpto. Sistemas
Claranet Espa?a. Servicios Internet
C/General Almirante 2-28, Torres Cerd?
08014 Barcelona
Tel. Informaci?n General: 902 884 633
Tel. Soporte T?cnico: 902 884 622
Fax: +34 93 445 19 20
www.claranet.es
Claranet Group: United Kingdom - Spain - France - Germany - Portugal -
Netherlands - USA
----------------------------------------------------------------------------------------
Marc Patino Gómez
2007-Jan-12 01:19 UTC
[asterisk-users] Problems with agent dynamic login
Hi again, the problem is not about agents or queues, is locate in the fucked Cisco7912. The issue is the # character, seems like it don't send to asterisk correctly, because I tried with the same config with a ekiga softphone and there is no problem. Any ideas to solve it? thanks Marc Patino G?mez wrote:> Hi folks, > > I'm running asterisk 1.2.10 and I need to use agent dynamic login. I > read some doc and follow some tutorials but the agents can't login > into the queue. Asterisk ask to me to dial the password agent and > after this, it doesn't do nothing ( it doesn't tell login ok or login > incorrect..). In the * console if I do show agents, any agent are logged. > > Any help will be very useful, > > Many thanks > > > Here are me conf files: > > agents.conf > ------------------------------------------------------------------------------------------------------------------------------- > > [agents] > agent => 1401,1401,1401 > agent => 1402,1402,1402 > agent => 1702,1702,1702 > > queue.conf > --------------------------------------------------------------------------------------------------------------------------------- > > > [SupportQueue] > music=default > strategy=ringall > timeout=15 > retry=5 > wrapuptime=0 > maxlen = 0 > leavewhenempty=no > context = internal > announce-frequency = 30 > announce-holdtime = yes > member => Agent/1401 > member => Agent/1402 > member => Agent/1702 > > > extensions.conf > -------------------------------------------------------------------------------------------------------------------------------------------- > > exten => 2001,1,Answer() > exten=> 2001,2,Wait(1) > exten => 2001,3,AgentCallbackLogin(||${CALLERIDNUM}@internal) > > > the console message: > > -- Executing Answer("SIP/1601-aeb3d650", "") in new stack > -- Executing Wait("SIP/1601-aeb3d650", "1") in new stack > -- Executing AgentCallbackLogin("SIP/1601-aeb3d650", > "||1601@internal") in new stack > -- Playing 'agent-user' (language 'en') > > here * stops :( > > I try with AgentLogin function and the problem is the same. > > > KR > > >-- ---------------------------------------------------------------------------------------- Marc Patino G?mez Dpto. Sistemas Claranet Espa?a. Servicios Internet C/General Almirante 2-28, Torres Cerd? 08014 Barcelona Tel. Informaci?n General: 902 884 633 Tel. Soporte T?cnico: 902 884 622 Fax: +34 93 445 19 20 www.claranet.es Claranet Group: United Kingdom - Spain - France - Germany - Portugal - Netherlands - USA ----------------------------------------------------------------------------------------