This may be a stupid question, but I couldn't find anything on the wiki about it or on google. I have about 5 agents in my call center. I want them to login using agentcallbacklogin. The reason being is that I don't get so many inbound calls. We mostly make outbound calls. Therefore, during the times where we don't get calls, I want my agents to manually dial out. When calls come in, they will be distributed to the agents in a ringall strategy. I'm able to login as an agent. Agentcallbacklogin prompts me for the extension to reach me back at. I enter it and everything works fine. Now, at the end of their shift, I want the agents to log out. Question is: how do they log out? I haven't been able to find a Logout command for the dial plan. Did I miss something? Thanks Waldo
> > Question is: how do they log out? I haven't been able to find a > Logout command for the dial plan. Did I miss something?Do the same as when you log in but when it asks for the extension press #. OR ---queues.conf member => Agent/9001 member => Agent/9002 ---agents.conf agent => 9001,,tsr9001 agent => 9002,,tsr9002 ---sip.conf [tsr001] context=rca type=friend callerid=<001> host=dynamic dtmfmode=rfc2833 qualify=yes [tsr002] context=rca type=friend callerid=<002> host=dynamic dtmfmode=rfc2833 qualify=yes ---extensions.conf ;agent login exten => 8000,1,AgentCallBackLogin(9${CALLERIDNUM}|9${CALLERIDNUM}) ;agent logout exten => 8001,1,Dial(Local/2${CALLERIDNUM}@rca/n,,D(#)) exten => _2XXX,1,AgentCallBackLogin(9${EXTEN:1}|'#') Dial 8000 to login Dial 8000 to logout Kyle