Folks,
Regarding my own question below... I worked out why agents could not
pickup with *8.
When I changed to using agents as the queue members there were no
longer any channels ringing with a pickupgroup/callgroup.
The channels that were ringing were the Agent/xxx channels and
Agents themselves don't appear to have pickupgroup/callgroup settings.
The fix for this was to have a spare SIP phone ringing where that
SIP channel had pickupgroup/callgroup settings.
Now the users logged in as Agents can pick up using the *8 function
(we need this so sometimes they can pickup a second call).
Perhaps it's a bug that ringing Agent channels have no pickupgroup/callgroup
set?
- Sam
On Tue, Sep 14, 2004 at 01:00:04PM +1000, Sam Tilders
wrote:> Hi folks,
>
> Recently we assigned our users agent id's and switched to
> having them use agentcallbacklogin instead of just ringing the phones
> directly.... it's been going well for the most part.
>
> Before we gave the users agent id's we had their sip configuration
> set to incominglimit=1 for one line on their phone, to prevent
> call waiting beeps.
>
> If they wanted to pick up while already on a call they had to use *8,
> which we set speeddials for and gave them a second line per phone.
>
> This worked well.
>
> But since they have been logging on as agents the *8 has stopped working.
> The log file just says "Nothing to pick up".
>
> However, someone who is not logged in as an agent, can use *8 to
> pick up the same call that didn't work for someone who was logged in.
>
> Anyone else seen this sort of behaviour?
>
> The pickupgroup, callgroup configuration hasn't changed since it worked
> before we used agents.
>
> - Sam
>
> --
> --
> Sam Tilders
> sam@jovianprojects.com.au
> (Move to Jupiter)
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--
--
Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)