asterisk users - Dec 2004 - Agent Login "Play a file"

Good Day list,

	Anyone know if there is a way to have the AgentCallBackLogin
function play a voice file after the agent picks up the phone?


	If this is not an available feature, any ideas on the difficulty
in making this feature?

	Example:

	Extensions.conf
	
exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu
pport?);
	.......

		exten => s,6,Queue(queue1)

	Agents.conf
		agent => 2204,1234,Ron Hartmann


	VoiceFile...
		AnnounceCAllQue-TechSupport contains Allison saying
"This call is from the Technical Support Call Queue Please press # to
accept the call"

	
	Ron Hartmann dials 700, enters the agentid and password and
extension he is working at.

	A Call comes into the office... the call is transferred to the
call que.

	Ron Hartmann's phone rings..... 
	Ron Hartmann answers the phone, he hears Alison say "This call
is from the Technical Support Call Queue Please press # to accept the
call"
	Ron Hartmann Presses # and the call is passed through.


Thanks for the feedback

~ronald
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/octet-stream
Size: 4561 bytes
Desc: not available
Url :
http://lists.digium.com/pipermail/asterisk-users/attachments/20041202/8a27fe29/attachment.obj

The following is copied straight from queues.conf:

; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
; announce = nobody-but-chickens

As far as hitting # to accept, I don't know about that.

-Matthew

----- Original Message ----- 
From: "Ronald Hartmann" <RHartmann@nnamtraH.com>
To: <asterisk-users@lists.digium.com>
Sent: Thursday, December 02, 2004 10:37 AM
Subject: [Asterisk-Users] Agent Login "Play a file"


Good Day list,

Anyone know if there is a way to have the AgentCallBackLogin
function play a voice file after the agent picks up the phone?


If this is not an available feature, any ideas on the difficulty
in making this feature?

Example:

Extensions.conf

exten => 700,1,AgentCallbackLogin(${CALLERIDNUM}|"AnnounceCAllQue-TechSu
pport");
.......

exten => s,6,Queue(queue1)

Agents.conf
agent => 2204,1234,Ron Hartmann


VoiceFile...
AnnounceCAllQue-TechSupport contains Allison saying
"This call is from the Technical Support Call Queue Please press # to
accept the call"


Ron Hartmann dials 700, enters the agentid and password and
extension he is working at.

A Call comes into the office... the call is transferred to the
call que.

Ron Hartmann's phone rings.....
Ron Hartmann answers the phone, he hears Alison say "This call
is from the Technical Support Call Queue Please press # to accept the
call"
Ron Hartmann Presses # and the call is passed through.


Thanks for the feedback

~ronald



----------------------------------------------------------------------------
----

> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users