asterisk users - Jan 2007 - Queues Question

Hi all,

I have configured the queue below, but when I go into the queue, 
asterisk does not announce hold time:

[support]
musiconhold=>default
strategy=ringall
context=check_time
timeout=20
wrapuptime=1
maxlen=3
announce-frequency=5
announce-holdtime=yes
joinempty=no
leavewhenempty=yes
reportholdtime=yes

I've tried changing timeout, announce-frequency, but still the same; 
queue works correctly except for absence of announcing hold time, etc.

Also note that reportholdtime does work when I pickup the call from a 
logged in agent phone (my desk phone).

Thanks for any help.

-- 

Warm Regards,

Lee

On 15:48, Thu 18 Jan 07, Lee Jenkins wrote:
> 
> Hi all,
> 
> I have configured the queue below, but when I go into the queue, 
> asterisk does not announce hold time:
> 
> [support]
> musiconhold=>default
> strategy=ringall
> context=check_time
> timeout=20
> wrapuptime=1
> maxlen=3
> announce-frequency=5
> announce-holdtime=yes
> joinempty=no
> leavewhenempty=yes
> reportholdtime=yes
> 
> I've tried changing timeout, announce-frequency, but still the same; 
> queue works correctly except for absence of announcing hold time, etc.
> 
> Also note that reportholdtime does work when I pickup the call from a 
> logged in agent phone (my desk phone).
What's the line in extensions.conf to go into the queue ?
I found out that if you use the r flag there (provide
ringtone) the announcements wont work.

-- 

Michiel van Baak
michiel@vanbaak.eu
http://michiel.vanbaak.eu
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