search for: reportholdtim

Hi all, I have configured the queue below, but when I go into the queue, asterisk does not announce hold time: [support] musiconhold=>default strategy=ringall context=check_time timeout=20 wrapuptime=1 maxlen=3 announce-frequency=5 announce-holdtime=yes joinempty=no leavewhenempty=yes reportholdtime=yes I've tried changing timeout, announce-frequency, but still the same; queue works correctly except for absence of announcing hold time, etc. Also note that reportholdtime does work when I pickup the call from a logged in agent phone (my desk phone). Thanks for any help. -- Warm Rega...

Hey, I'm testing out some call queues. I have 7940's and 7960's with the SIP 7.4image. I have a queue that looks something like: [testqueue] strategy = rrmemory timeout = 15 retry = 5 weight = 0 announce-frequency = 0 joinemtpy = yes reportholdtime = yes I dynamically add a phone or two to the queue (AddQueueMember, not agents). When a caller calls in, connections are made and everything is fine. When a second person calls in, each queue member that is currently in a call gets a call waiting beep in a round robin fashion. Is this how it h...

...=yes setqueueentryvar=yes setqueuevar=yes announce-frequency = 30 min-announce-frequency = 30 periodic-announce-frequency = 30 announce-holdtime = yes announce-position = yes announce-to-first-user = yes periodic-announce = tt-allbusy,hold-or-dial-0 monitor-format = wav49 monitor-type = MixMonitor reportholdtime = yes ringinuse = yes member => SIP/XXW member => SIP/XXX member => SIP/XXY member => SIP/XXZ member => SIP/XXA

Hi, I have configured a call queue as follows: [sales] music = default strategy = roundrobin timeout = 20 retry = 5 reportholdtime = yes announce = queue-sales member => Agent/9021 member => Agent/5901 member => Agent/9020 member => Agent/1114 Now, I would expect all calls to this queue to be delivered first to 9021, then to 5901, then to 9020, then to 1114 (all agents are logged in and available). However, what...

...e still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou= reportholdtime=yes periodic-announce-frequency=15 periodic-announce=/var/lib/asterisk/sounds/ogm/Hold-Ran-1,/var/lib/asterisk/sounds/ogm/Hold-Ran-2,/var/lib/asterisk/sounds/ogm/Hold-Ran-3,/var/lib/asterisk/sounds/ogm/Hold-Ran-4 strategy=rrmemory joinempty=yes retry=5 announce-holdtime=no wrapuptime=15 announce-f...

...ust need the correct message played to the user instructing to press 1. I have periodic-announce=filename in my queues.conf file under the correct queue, but queue-periodic-announce is played to the caller, not my custom file. Here's the queue listed in queues.conf: [EXAMPLE-QUEUE] maxlen=20 reportholdtime=no periodic-annouce = SD-PLS-HOLD periodic-announce-frequency=10 announce-holdtime=no strategy=ringall joinempty=yes retry=5 timeout=30 music=CUSTOM autofill=yes context=queue-jump member => SIP/7909416026 at 192.168.13.32 When the call comes into this queue after 10 seconds the following occu...

...have: [mainq] member = Agent/10 member = Agent/11 member = Agent/12 member = Agent/13 member = Agent/14 member = Agent/15 member = Agent/16 member = Agent/17 member = Agent/18 member = Agent/20 member = Agent/21 retry = 0 timeout = 20 announce-holdtime = yes joinempty = yes announce-frequency = 90 reportholdtime = yes ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; In features.conf I have: [general] parkext => 7000 parkpos => 7001-7020 context => parkedcalls parkingtime => 90 transfer => # Normal direct calls are transferable but not the ones from the queue, both parties can hear the DTMF. This same...

...hold = default announce = the_announcement strategy = ringall servicelevel = 20 context = the_context wrapuptime = 10 announce-frequency = 30 announce-holdtime = once monitor-format = wav monitor-join = yes eventwhencalled = yes eventmemberstatus = no reportholdtime = no member => SIP/sip0001 agents.conf: [general] persistentagents=yes recordagencalls=yes monitor-join = yes [agents] (no agents declared, as they are directly configured in the queues.conf file) extensions.conf: ... [globals] SUPPORT_MONITOR_...

...AME tsupport MUSICONHOLD default ANNOUNCE technical-support TIMEOUT 5 MONITOR_JOIN 1 MONITOR_FORMAT gsm ANNOUNCE_FREQUENCY 60 ANNOUNCE_ROUND_SECONDS 0 ANNOUNCE_HOLDTIME once RETRY 2 WRAPUPTIME 0 SERVICELEVEL 30 STRATEGY random JOINEMPTY strict LEAVEWHENEMPTY no EVENTMEMBERSTATUS 1 EVENTWHENCALLED 1 REPORTHOLDTIME 1 MEMBERDELAY 2 I check my members: > realtime load queue_members queue_name tsupport Column Name Column Value -------------------- -------------------- QUEUE_NAME tsupport INTERFACE Agent/1000 I check the queues: > show queues tsupport has 0 calls (max unlimited) in 'random' str...

...e=yes ; (tried with NO also) monitor-type = MixMonitor [55365] fullname = Frontdesk strategy = roundrobin context=from-internal ringinuse=no setinterfacevar=yes setqueueentryvar=yes timeout = 10 wrapuptime = autofill = yes autopause = no maxlen = joinempty = no leavewhenempty = no reportholdtime = no musicclass = call-limit = 20 member = SIP/100 member = SIP/101 member = SIP/102 Please help , I m in a total mess .Thanks Sriram -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090924/a7972b0c...

Hi... I just had a real quick and simple question... I have a asterisk implementation setup w/ real time off of a mySQL database for SIP peers and queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there are some new configuration features i would like to use. I was wondering if i could just add to the database table a column for the new config option? if this will work or

...| queue_minutes | queue_seconds | queue_lessthan | queue_thankyou | queue_reporthold | announce_frequency | announce_round_seconds | announce_holdtime | announce_position | retry | wrapuptime | maxlen | servicelevel | strategy | joinempty | leavewhenempty | eventmemberstatus | eventwhencalled | reportholdtime | memberdelay | weight | timeoutrestart | periodic_announce | periodic_announce_frequency | ringinuse | +----------------+------------+----------+---------+---------+--------------+----------------+------------------+----------------+--------------------+----------------+---------------+--------...

...you = queue-thankyou ;queue-lessthan = queue-less-than ;queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce ; monitor-format = gsm|wav|wav49 ; monitor-type = MixMonitor joinempty = no ; leavewhenempty = yes eventwhencalled = no ; QueueMemberStatus eventmemberstatus = no reportholdtime = no ringinuse = no memberdelay = 0 ; timeoutrestart = no member => SIP/VCsupport,1,Jonas member => Agent/VCjoeri,2,Joeri First problem : Although there is nobody in the queue, the caller is still inserted into the queue : vps2301*CLI> queue show VC_support_q has 0 calls (max unlimite...

...ment and editing the list of agents. Has anyone else seen this? What am I missing? regards, Drew QUEUES.CONF [general] persistentmembers = yes [FxQueue] music=default strategy=rrmemory context = opt-out_fxq timeout=15 retry=3 wrapuptime=0 maxlen=0 announce-frequency=60 announce-holdtime = yes reportholdtime=yes memberdelay=1 servicelevel=120 ; seconds member => Agent/1102 member => Agent/1103 member => Agent/1104 member => Agent/1105 AGENTS.CONF [general] persistentagents=yes [agents] ackcall=no wrapuptime=0 musiconhold => default agent => 1102,1234,Carly agent => 1103,1234,S...

...uot;Thank you for your patience.") queue-lessthan = queue-less-than ; ("less than") queue-reporthold = queue-reporthold ; ("Hold time") periodic-announce = queue-periodic-announce ; ("All reps busy / wait for next") reportholdtime = no ; before the member hears any announcement messages), set this to the number of ; seconds to delay. ; memberdelay=1 ; ; If timeoutrestart is set to yes, then the timeout for an agent to answer is ; reset if a BUSY or CONGESTION is received. This can be useful if agents ; are able to cancel a...

...secret = SECRET threewaycalling = yes registeriax = no registersip = yes canreinvite = no nat = no dtmfmode = rfc2833 Queues.conf [6003] fullname = All of us strategy = ringall timeout = wrapuptime = autofill = yes autopause = no maxlen = joinempty = no leavewhenempty = no reportholdtime = no musicclass = member = Agent/6001 member = Agent/6002 extensions.conf - broken [DID_trunk_2] include = default exten = _X.,1,Goto(default|6003|1) exten = s,1,Goto(default|6003|1) extensions.conf - works but only sends to a single handset [DID_trunk_2] include = default exten...

...queue_holdtime | queue_minutes | queue_seconds | queue_lessthan | queue_thankyou | queue_reporthold | announce_frequency | announce_round_seconds | announce_holdtime | retry | wrapuptime | maxlen | servicelevel | strategy | joinempty | leavewhenempty | eventmemberstatus | eventwhencalled | reportholdtime | memberdelay | weight | timeoutrestart | ringinuse | setinterfacevar | +------------+-------------+----------+-----------+---------+--------------+----------------+------------------+----------------+--------------------+----------------+---------------+---------------+----------------+--------...

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

i am configured asterisk-gui the "Queue Extension Configuration" but configure and register into queue.conf : [66666] fullname = Call Center strategy = ringall timeout = 5 wrapuptime = 5 autofill = yes autopause = no maxlen = 0 joinempty = no leavewhenempty = no reportholdtime = yes musicclass = default member => Agent/60010 member => Agent/60011 member => Agent/60014 but not register into agent.conf is emply extension.conf exten = 66666,1,Answer() exten = 66666,2,Queue(${EXTEN}) and users.conf with users.conf [60011] callwaiting = yes cid_number = 60011 c...

...queue-thankyou ; ("Thank you for your patience.") queue-lessthan=queue-less-than ; ("less than") queue-reporthold=queue-reporthold ; ("Hold time") periodic-announce=queue-periodic-announce ; ("All reps busy / wait for next") reportholdtime = yes ringinuse = no memberdelay = 3 timeoutrestart = yes monitor-format = wav monitor-join = no member=>agent/1,,Agent 1 member=>agent/2,,Agent 2 member=>agent/3,,Agent 3 member=>agent/4,,Agent 4 member=>agent/5,,Agent 5 *agent.conf* [general] persistentagents=yes [agents] ma...