search for: ringall

Hi all, I am trying to write an application to monitor queues using the Asterisk Management API. So far I have had some level of sucess, basically reverse engineering the protocol and the event messages using ethereal etc. I know there are a couple of pages on the Wiki that attempt (no dis-respect to who ever did it as it has been a great help) to document the API and was wondering if there

This is the problem: Call coming into a queue in ringall strategy, if a member (SIP) of the queue is busy when entering the queue, and this member comes free after a little time, the member never rings.. How to solve this? I changed all parameters of the queue with no results... Wath i need: If one member of the queue is busy when a new call come in...

...ing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it ends up with agent 1, when secnd call comes it continue wait in queue and doesn't go to agent 2 and when agent one is free it goes to this agent. I have set penalties in queue.conf. I have monitered my queue and witnessed that my agent1 status shows No...

hi, our customer reports problem when 2 agents answer the call in the same time faster operator (device) answer the call, but the second is showed up (on device) and call is without sound asterisk 13.9/app_queue with strategy ringall/operators via Local channel with sip device (chan_sip) do you have any tips/info before i will dig deep into logs/debug? checked google&issues.asterisk.org without any clue marek

Hi List, I have faced a problem in asterisk queue implementation. I configured a queue with 'ringall' strategy and 'ringinuse=yes' in queues.conf. If three calls come to this queue in parallel, the logged in queue agent used to get only one call (may be the first one), not all the calls waiting in the queue at a time. Once the agent answers the call the next call is displayed. I want t...

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk...

...incoming call - if they don't answer after 20 seconds then 2001, 2002, 2003 to be added to the ringing extensions and if no one answers after another 20 seconds the add in 3001, 3002, 3003. Seems a simple queue application to me 1001, 1002 and 1003 in the queue with a penalty of 1 strategy ringall 2001, 2002 and 2003 in the queue with a penalty of 2 strategy ringall 3001, 3002 and 3003 in the queue with a penalty of 3 strategy ringall and rules increasing the maxpenalty 1->2 after 20 seconds and increasing maxpenalty 2->3 after another 20 seconds. But this doesn't work if...

...incoming call - if they don't answer after 20 seconds then 2001, 2002, 2003 to be added to the ringing extensions and if no one answers after another 20 seconds the add in 3001, 3002, 3003. Seems a simple queue application to me 1001, 1002 and 1003 in the queue with a penalty of 1 strategy ringall 2001, 2002 and 2003 in the queue with a penalty of 2 strategy ringall 3001, 3002 and 3003 in the queue with a penalty of 3 strategy ringall and rules increasing the maxpenalty 1->2 after 20 seconds and increasing maxpenalty 2->3 after another 20 seconds. But this doesn't work if us...

...ompletely stopped asterisk and restarted it thinking that perhaps a change did not take effect with a reload. Below are the configurations, debug and some cli output. This is running 1.0.2, but I didn't see any fixed bugs related to this on mantis. queues.conf [support] music = 2 strategy = ringall context = support timeout = 15 announce-holdtime = yes announce-frequency = 60 member => Agent/235,0 member => Agent/223,1 [commercial] music = 2 strategy = ringall context = default timeout = 10 announce-holdtime = yes announce-frequency = 60 member => Agent/223,0 member => Agent/235,1...

...* will see that there are 4 agents available. It should send all 4 calls the all the agents and then additional calls would be _queued_ using the queueing strategy defined. I tried the same experiment with all the queueing strategies and the behavior was the same. The only exception was with ringall. The problem with ringall is that it shows the same caller-ID to all agents. Once the first agent picks up and the next call rings in all remaining phones, the caller-ID is now reflecting the caller-ID of the new call, but that of the old call (may be a bug). Regardless, my client does no...

...bian:/# asterisk -rx "zap show channels" Chan Extension Context Language MusicOnHold 1 incoming 2 incoming 4 incoming 5 incoming debian:/# asterisk -rx "show queues" bookingsq has 1 calls (max 100) in 'ringall' strategy (9s holdtime), C:28, A:3, SL:57.1% within 20s debian:/# asterisk -rx "show queues" bookingsq has 1 calls (max 100) in 'ringall' strategy (9s holdtime), C:28, A:3, SL:57.1% within 20s Members: SIP/agent2 (dynamic) has taken 11 calls (last was 386 secs...

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ; leastrecent - ring interface which was least recently called by this queue ; fewestcalls - ring the one with fewest completed calls from this queue ; random - ring random interface...

We're moving a somewhat complicated call center over to an Asterisk system, and I'm looking for documentation on queue/agent configuration. So far I haven't found anything on the Digium or Asterisk websites, and I was hoping that someone could point me in the right direction. Thanks, Devon

...t issue. The issue is that any calls after the first are placed in the queue and never sent to the agent who is logged in and available. Before I call the queue I do a "show queue" and it shows the agent as Asterisk18*CLI> queue show irock.com has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: SIP/9013XX9XX8 (dynamic) (Not in use) has taken no calls yet No Callers Then the call comes into the queue and the callee just sits in the queue. When I do a "show queue" again when the callee is in...

...ring the SIP phones when a POTS line call comes in through Sipuara to Asterisk. [spa3k-pstn-in] ; Pots-line-in from Sipura ; If you're using Asterisk, this goes into the Incoming settings ; For your Trunk host=dynamic type=friend ; should be peer if incoming only ?? context=[macro-ringall] ;ring all the sip phones secret=xxxxx dtmfmode=rfc2833 disallow=all allow=ulaw insecure=very extensions.conf ---------------- context to ring all SIP phones when a POTS call comes into SPA3k: [macro-ringall] ; ring all SIP phones exten => s,1,Dial(SIP/120&SIP/121&SIP/122&amp...

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-call...

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2 member=>Agent/3,2 member=>Agent/4,2 But when a call enters queue_1 or queue_2 it allways rings everyone directly without checking if Agent...

...I have a queue with only one element and one agent member. I want that my call leave the queue after 30s. My problem is that my call stays 60s in the queue and my agent is called 2 times. Can you say me how can i do it please?? -------------------------------- [queue] music=default strategy=ringall timeout=30 maxlen=1 context=mbdsys announce-frequency=0 announce-holdtime=no joinempty=strict member => SIP/adriana,1 -------------------------------- exten=> 999,1,Answer() exten=> 999,2,Queue(queue|tn) exten=> 999,3,Hangup() Thank you. Rachid

Hi, I've been configuring AsteriskNOW from the GUI but could it be that the GUI isn't working properly? because when I make a queue and add a few agents, and when I call the queue none of the phones ring. The queue is also configured at "Ringall" I checked the queues.conf file and the settings matched. I also noticed that the agents I made in the GUI, that they were not written away in agents.conf file, so I've added them there but still no results... any suggestions? Tim

...5 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you have a leavewhenempty and joinempty set? > > in queues.conf > [myqueue] > leavewhenempty = strict > joinempty = strict > strategy = ringall > ringinuse = no > > John, Thanks for the fast reply! I had "joinempty=yes" in queues.conf, which explains why I was seeing this behavior. It looks like the "strict" setting is partially-deprecated, so instead I'm using the following combination: [myqueue] musi...