search for: leavewhenempty

..."Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you have a leavewhenempty and joinempty set? > > in queues.conf > [myqueue] > leavewhenempty = strict > joinempty = strict > strategy = ringall > ringinuse = no > > John, Thanks for the fast reply! I had "joinempty=yes" in queues.conf, which explains why I was seeing this behavior....

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten => s,1,Queue(myqueue,rtnC,18) same => n,Background(user_unavail) same => n,WaitExten(10) exten => 1,1,Voicemail(1111 at my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a

...tatic agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP extension 4054 has not registered with Asterisk or has activated DND. I thought that the options joinempty=no and leavewhenempty=yes would take care of that but if SIP user 4054 has either DND on or is not registered at all then when someone calls the 4050 queue, the caller goes into the queue, hears MOH and the announcement saying that he/she is in first "position". Why isn't "the queue" detecting th...

...ke pulling teeth. extensions.conf: exten => q_main,1,Queue(oneeighty_main||||1) exten => 80014055,1,Dial(SIP/80014018,15,tr) exten => 80014057,1,Dial(SIP/80014018,15,tr) exten => 80014052,1,Dial(SIP/80014018,15,tr) queues.conf: [oneeighty_main] musiconhold = default joinempty = strict leavewhenempty = strict strategy = rrmemory retry = 0 member => Agent/80014055 member => Agent/80014057 member => Agent/80014052 With this configuration, the timeout of 1 in Queue() is completely ignored. Why? If I remove the timeout of 1 from Queue() and put it in the queueu def, like this: [oneeight...

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

...s.conf [from-myprovider] exten => *DID number*,1,Answer exten => *DID number*,2,Dial(SIP/1000) exten => *DID number*,3,Queue(support) ;not sure if this line belongs here exten => *DID number*,4,Hangup ? queues.conf ? [general] [support] musicclass=default strategy=rrmemory joinempty=no leavewhenempty=yes ringinuse=no Member => SIP/1000 Member => SIP/1001 agent => 1000,1000 agent => 1001,1001 ? When using the current config the caller will listen to the 'music on hold' until the agent answers but calls are only being forwarded to extension 1000 as stated above --------------...

...r] ; 1) Call rings for 15 sec ; 2) Call gets placed into normal queue exten => s,1,Queue(queue-ring|rt|||15) exten => s,2,Playback(_test_rec0) exten => s,n,Queue(queue-answer|t|||20) exten => s,n,Goto(queue-answer,s,2) ------ {queues.conf} [queue-ring] timeout = 15 strategy = rrmemory leavewhenempty = yes member => SIP/comcenter1 member => SIP/comcenter2 member => SIP/comcenter3 monitor-format=gsm monitor-join=yes context = queue-ring [queue-answer] timeout = 30 strategy = rrmemory leavewhenempty = yes member => SIP/comcenter1 member => SIP/comcenter2 member => SIP/comcen...

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

...e members. I want to skip those member who are currently on the call (answered to calls) and now their status is busy, if Queue see the busy status caller will not enter in the Queue and go to the next priority. [test-queue] strategy = rrmemory memberdelay=0 timeoutrestart = no joinempty = strict leavewhenempty = yes timeout = 50 member => SIP/1009 member => SIP/1010 sip.conf [1009] username=1009 type=friend secret=XXXX mailbox=779000 context=default host=dynamic call-limit=2 [1010] username=1010 type=friend secret=XXXX mailbox=779000 context=default host=dynamic call-limit=2 -- Regards, Shari...

...XTEN}) exten => _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) exten => _73XXX,2,Dial(SIP/${EXTEN}) queues from queues.conf: [support1] ; Support call queue announce = 16 strategy = rrmemory timeout = 15 retry = none wrapuptime=15 announce-frequency = 0 joinempty = no leavewhenempty = yes member => Agent/2008 member => Agent/2009 member => Agent/2014 member => Agent/2015 member => Agent/2017 member => Agent/2018 member => Agent/2019 member => Agent/3520 member => Agent/3521 member => Agent/3522 member => Agent/3524 member => Agent/3529 [sup...

...iting=queue-callswaiting music=default monitor-join=yes monitor-format=wav member=Agent/1000 member=Agent/1001 member=Agent/1006 member=Agent/1011 member=Agent/1012 member=Agent/1022 member=Agent/1036 member=Agent/1016 member=Agent/1014 member=Agent/1045 member=Agent/1063 member=Agent/1231 maxlen=0 leavewhenempty=no joinempty=No context= announce-holdtime=yes announce-frequency=60

...t=queue-youarenext queue-thereare=queue-thereare queue-thankyou=custom/aa_10 queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format=wav member=Agent/9999 member=Agent/1001 member=Agent/1014 member=Agent/1036 member=Agent/1045 member=Agent/1063 member=Agent/3000 maxlen=0 leavewhenempty=no joinempty=Yes context=aa_10 announce-holdtime=yes announce-frequency=300

Hi all, I have configured the queue below, but when I go into the queue, asterisk does not announce hold time: [support] musiconhold=>default strategy=ringall context=check_time timeout=20 wrapuptime=1 maxlen=3 announce-frequency=5 announce-holdtime=yes joinempty=no leavewhenempty=yes reportholdtime=yes I've tried changing timeout, announce-frequency, but still the same; queue works correctly except for absence of announcing hold time, etc. Also note that reportholdtime does work when I pickup the call from a logged in agent phone (my desk phone). Thanks for any hel...

...y=1 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format= member=Local/101 at from-internal,0 member=Local/102 at from-internal,0 member=Local/103 at from-internal,0 maxlen=0 leavewhenempty=no joinempty=Yes context= announce-holdtime=no announce-frequency=60

Hi, I'm trying to work out an issue with call queues. I need the calls that are in a queue to be kicked out if all members are unavailable (for example if all SIP members are having network problems). I tried leavewhenempty = yes but that only seems works when all queue members specifically log out of a queue. I've looked at autopause, but we need it to automatically un-pause once it comes back online. Any idea how I can do this? Preferably without using the AMI or AGI scripts, but if that's the only way, th...

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

...ttings right in sip.conf. The only difference between the two queues is one has a higher weight. Any suggestions would be greatly appreciated. [our-support-queue] musicclass = default strategy = leastrecent timeout = 12 retry = 15 wrapuptime=30 weight=0 autopause=yes maxlen=0 joinempty=strict leavewhenempty=strict ringinuse=no context=queue-out periodic-announce-frequency=60 announce-holdtime=no periodic-announce=my-prompt-29 Thanks, Nick

...ed to queue and the cycle continues. If the same agent doesn't answer twice they are logged out and the call is again returned to the queue Now I want the queued call to fall out of the queue if there are no agents logged in. My Googling and searching of the wiki hints at using "leavewhenempty=yes" Unfortunately this seems to be unsupported when used with agentcallback. Further research suggested using dynamic queue members, where by a queued call addresses the dynamic member directly by channel avoiding the dialplan altogether. I have now tried this approach, but my agents a...

...is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat /etc/asterisk/queues.conf | grep -v ';' [general] persistentmembers = yes autofill = yes monitor-type = MixMonitor [9999] leavewhenempty = strict musiclass = default context=from-avaya strategy = rrmemory timeout = 20 retry = 1 wrapuptime=0 announce-frequency = 0 announce-holdtime = no persistentmembers = yes maxlen = 0 member => Agent/1001 member => Agent/1002 ---------------------------------------------- my agent.conf [g...

...401,1401,1401 agent => 1402,1402,1402 agent => 1702,1702,1702 queue.conf --------------------------------------------------------------------------------------------------------------------------------- [SupportQueue] music=default strategy=ringall timeout=15 retry=5 wrapuptime=0 maxlen = 0 leavewhenempty=no context = internal announce-frequency = 30 announce-holdtime = yes member => Agent/1401 member => Agent/1402 member => Agent/1702 extensions.conf -------------------------------------------------------------------------------------------------------------------------------------------...