asterisk users - Sep 2004 - Call Center Reporting Tools

Hello!  I am new to both the list and to "*".  Can someone direct me
to
some documentation concerning the reporting tools available for use with 
"*" as a call-center system?  Specifically, things like ACD
offer/taken,
wrap-time, and such?  Thanks very much.

	This looks like an exciting project.  I'm looking forward to playing 
with it!

-- 
	Michel R Vaillancourt
	Avaya Phone, UNIX Systems & Cansec Security Admin
	WebHelp/ QDevCo
	514-295-1677

Hello,

On Mon, 27 Sep 2004 10:48:23 -0400, Michel R. Vaillancourt
<michel.vaillancourt@webhelp.com> wrote:
> 
>         Hello!  I am new to both the list and to "*".  Can
someone direct me to
> some documentation concerning the reporting tools available for use with
> "*" as a call-center system?  Specifically, things like ACD
offer/taken,
> wrap-time, and such?  Thanks very much.
> 
>         This looks like an exciting project.  I'm looking forward to
playing
> with it!
> 
Someone in Italy is writing a queue log analyzer, there is a demo output here:

http://demo.xcept.it/xc-ast/XC-AST.htm

The next version of the Flash Operator Panel displays the status of
the queues as reported by the manager. You can see a sample at
http://www.asternic.org . Just double click on the little arrow in one
of the queues buttons. It displays something like:

Holdtime = 4
Completed = 61
Event = QueueStatus
ServicelevelPerf = 0.0
Queue = support
Calls = 0
Abandoned = 3
ServiceLevel = 0
Max = 0

Best regards,

-- 
Nicol?s Gudi?o
Buenos Aires - Argentina