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Hello list, as I'm writing a little perl parser for queue_log analysis, I'd like to know *which* telephone answered a specific queue call. Unfortunately app_queue only logs the call id but does not log the call end point. This is okay for SIP endpoints, because their call id is something like SIP/endpointname-1234 so you can reasonably understand who was on answering, but for

...1.0.3-BRIstuffed-0.2.0-RC3. > > Okay, for reference here's what I'm using today, and its working > just fine. Just checked it. (CVS-HEAD-12/15/04) > --------------------------------------------------------------------------- 24 Dec 2004: > Hello list, > the guys here at Xcept wanted to say Merry Christmas to the list and > the > people who make Asterisk possible, so we put together this little > Asterisk-based Christmas app... > Justr dial IAXtel 1-700-444-6295 and be happy :-) > Yours, > lenz, laura and marco > the crew at Xcept > ---------...

Hello! I am new to both the list and to "*". Can someone direct me to some documentation concerning the reporting tools available for use with "*" as a call-center system? Specifically, things like ACD offer/taken, wrap-time, and such? Thanks very much. This looks like an exciting project. I'm looking forward to playing with it! -- Michel R Vaillancourt Avaya

Hello list, I promised to let you know whent XC-AST, the Asterisk queue_log analyzer I'm writing, would be available as a public beta version. Well, here it is! You can download the tarball from http://demo.xcept.it/xc-ast I *strongly* recommend to subscribe to a mailing list I'm running to get help and comment on the installation and use. It is not yet so well polished so I expect people to need some help in setting up a running system. Don't worry anyway, it's not that complex.... The...

...m to have a working association of the audio types used with a player program. Wav files should work out of the box on most systems. You can also see a pop-up for each completed call with full call detail, including Asterisk's unique call id. You can download the software at http://demo.xcept.it/xc-ast/ - a free version is available for individual users and SOHOs. Any suggestion or bug detail is helpful l. -- Assum est, versa et manduca.

Hi, What do I need to do to put an agent into two queues? The idea being that the agent will get the call no matter which queue it comes into? ~ Matt

Hi, I have several queues configured at my call center for different support levels. Today, something weird happened: - A client called queue 1 and was answered by an agent - The agent transferred the call to an user (not a queue), by dialing the atxtransfer (1) key defined in features.conf - The user transferred the client to another Queue, by using the second channel and the XFer key of her

Anyone know how to get app_queue to send logs to MySQL or any other sql server. I found info for cdr's and even configs but nothing on queue_log. If sql is not supported in the current app_queue I will be willing to pay someone to add it. John Bittner Simlab.net

...rld to use and hack. Future plans include: * Outbound calls management (most of the code is already present in v0.9 but there are quite a few quirks yet) * Standalone application (so you won't need to install a servlet container just to test XC-AST) XC-AST can be downloaded at http://demo.xcept.it/xc-ast As always, any comment is appreciated. Thanks l. -- Assum est, versa et manduca.

Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup?

I am still in the familiarisation and testing phase of my puppet implementation, and have a question for the enlightened: Is there an upper limit to the numeric user ID that puppet recognises? Here is what I have so far: System is RHEL4, puppet 0.23.1 All users are defined in LDAP rather than in /etc/password, and their numeric user IDs are sourced from LDAP as well. These numeric IDs