Displaying 3 results from an estimated 3 matches for "servicelevelperf".
2004 Sep 27
1
Call Center Reporting Tools
Hello! I am new to both the list and to "*". Can someone direct me to
some documentation concerning the reporting tools available for use with
"*" as a call-center system? Specifically, things like ACD offer/taken,
wrap-time, and such? Thanks very much.
This looks like an exciting project. I'm looking forward to playing
with it!
--
Michel R Vaillancourt
Avaya
2005 Jun 17
0
Queue/How to get the number of incoming calls
...********************************************************
Asterisk Call Manager/1.0 Response: Success Message: Authentication accepted Response: Success Message: Queue status will follow
Event: QueueParams Queue: test_queue Max: 18 Calls: 1 Holdtime: 127 Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0
Event: QueueMember Queue: test_queue Location: Agent/101 Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338
Event: QueueMember Queue: test_queue Location: Agent/102 Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909
Event: QueueMember Queue: test_queue Locat...
2005 Jul 15
1
Manager API commands QueueStatus and Queues
...39;m trying to write a php script that issues the QueueStatus and Queues
manager API commands to Asterisk and records the returned event data
into a MySQL table.
On voip-info.org, I see that QueueStatus returns such things as Queue,
Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and
ServiceLevelPerf. However, there are no descriptions for these values.
I've tried searching voip-info.org's asterisk manager events, which
states these commands are unformatted and undocumented.
Does anyone know what the descriptions are for the data that
"QueueStatus" and "Queues" m...