search for: queuestatus

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between r...

Hello, I'm trying to write a php script that issues the QueueStatus and Queues manager API commands to Asterisk and records the returned event data into a MySQL table. On voip-info.org, I see that QueueStatus returns such things as Queue, Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and ServiceLevelPerf. However, there are no descriptions for thes...

Hi everyone, I'm having a trouble while developing monitoring tool for queues. I'm using C# Sharp & I follow the instruction on http://www.voip-info.org/wiki/view/Asterisk+manager+Example%3A+C+Sharp. My question is how can I get information about how many people are there waiting on queue with this asterisk manager? I want to make that every time there is a call come into the

Hello all, I've a question regarding the values "completed" and "abandoned" that are returned by the manager command "queuestatus". What is the timeframe for these values, are they counted since the last asterisk boot, or per day, or is the timeframe configurable? Thanks and Regards Markus

...oblem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten => 7080,n,Hangup() exten => 7080,n(LEAVEEMPTY),Goto(ERROR) exten => 7080,n(TIMEOUT),Goto(ERROR) exten => 7080,n(JOINUNAVAIL),Goto(ERROR) exten => 7080,n(LEAVEUNAVAIL),Goto(ERROR) exten => 7080,n(JOINEMPTY),Goto(ERROR) exten =&...

...e phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a normal dial plan for the phone (don't send to user's voicemail). In stead, once timed out (t|||60), send to Voicemail(u1000). Lee recommended QUEUESTATUS, but that seems to return if anyone is in a specific queue, and not if the current call came from a queue. I probably just misunderstand how it all works. :) Thanks all! Rob ----------------- I would recommend that you download the following tool and play with it (if you have a windows box): h...

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

...rface and send query strings back and forth all day long, but I'm having issues when it comes to parsing the return data. My issue isn't a PHP one, but rather issues with the consistency of the Manager interface return values. For instance, for the built in actions such as Login, SIPPeers, QueueStatus (the three that I will be calling the most) NONE of those three has a standard return value. Login doesn't return an Event: LoginComplete flag, so the login function can't use the generic Action function I've written. SIPPeers returns an additional line after Event: PeerlistComplete, a...

Hi, Is there any way that I can store my manager API output that is: My question is that is there any why using that I can get the QueueStatus and store the result in some text file for further processing. <?php $strHost = "127.0.0.1"; $strUser = "cron"; $strSecret = "1234"; $oSocket = fsockopen($strH...

Hello, i've recently switched over from 1.0.9 to 1.2.3. I've experienced some (to me) weird behaviour. This is the config for an example queue.conf: [654] wrapuptime=30 timeout=20 strategy=ringall retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format=

Hi, Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan. Any ideas? regards, ryan icasiano

...a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the queue and will still be unanswered when the QUEUESTATUS is any of FULL, JOINEMPTY, or JOINUNAVAIL? -- Greetings, Alex Hermann

...10 to 20 agents on two queues one with priority over the other I changed this the day before I also implemented a php program that runs every 8 seconds on an automatic refresh It establishes a connection to asterisk and runs a mysql query to update the database It runs two commands, Agents and QueueStatus During the weekend the system dropped all the calls and logged out all the agents and came back on its own. I am running asterisk without "safe" or any other scripts I run a Te410p with forthy eight channels to a pbx I can't find one error in any logs, I am unsure where to look in...

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

...=A0 =A0 same =3D&gt; n,NoOp(DIALSTATUS=3D${<u></u>DIALSTATUS})<br> <br> As you can see, all status are empty,<div class=3D""><div><br> <br> -- <br> Daniel<br>=A0</div></div></blockquote></div><br>QUEUESTATUS will contain di= fferent values in different scenarios. i.e. If a call gets answered then th= e value is CONTINUE, If a call doesn&#39;t get answered and Queue timeout h= appens then TIMEOUT. If a caller hangs up when call is in Queue then QUEUES= TATUS will be blank.<br> <br></d...

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

...bebop*CLChangeMonitor Change monitoring filename of a channel bebop*CLZapTransfer Transfer Zap Channel bebop*CLZapHangup Hangup Zap Channel bebop*CLZapDialOffhook Dial over Zap channel while offhook bebop*CLIAXpeers List IAX Peers bebop*CLIAXpeers List IAX Peers bebop*CLQueues Queues bebop*CLQueueStatus Queue Status bebop*CLI> show manager commands bebop*CLPing Ping bebop*CLLogoff Logoff Manager bebop*CLHangup Hangup Channel bebop*CLStatus Status bebop*CLRedirect Redirect bebop*CLOriginate Originate Call bebop*CLMailboxStatus Check Mailbox bebop*CLCommand Execute Command bebop*CLExtens...

And I think they're both small. Solved: tcpdump showed no packets coming in, so I went to my DID provider's Website to discover to my intense embarrassment that the DID number had been set up forwarded to their voicemail. I got egg on my face for this one. I changed that setting to SIP/IAX and packets now arrive and go where they should. Two problems remain. 1. Still can't