search for: servicelevel

...,1234,Test Agent ----------------------------------------------------------------------------- and in queues.conf I added a queue testQueue2: [testQueue2] music=default strategy=ringall timeout=15 retry=5 wrapuptime=0 maxlen = 0 announce-frequency = 0 announce-holdtime = no member => Agent/6002 servicelevel = 60 ----------------------------------------------------------------------------- Thanks a lot, Thomas -- Thomas Kenner

...g incominglimit and outgoinglimit in my sip.conf, even if they are deprecated: no luck. Here is a sample from my queues.conf, something wrong in my setup maybe ? Tnx for any help! [ingombranti] joinempty = strict maxlen=3 musiconhold = default announce = annuncio-ingombranti strategy = rrmemory servicelevel = 60 timeout = 15 announce-frequency = 15 eventwhencalled = yes member=>SIP/401 member=>SIP/402 member=>SIP/403 member=>SIP/404 member=>SIP/405 member=>SIP/406 member=>SIP/407 member=>SIP/408 member=>SIP/409 member=>SIP/410

...as *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled = yes autofill = yes monitor-type = MixMonitor [my-q] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes monitor-format = gsm The calls are being recorded, but no entry appears in cdr (obviously). I can add the filename to userfield using Set(CDR(userfield)=filename), just before calling Queue. But file name will...

Hi, I am using asterisk-1.4.15, My sip configs is like [2501] type=friend username=2501 secret=2501 canreinvite=no host=dynamic dtmfmode=rfc2833 context = sip disallow=all allow=ulaw incominglimit=1 nat=1 queue.conf is like [gen-enq] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes monitor-format = wav ringinuse = no I am using AddQueueMember to add SIP interface to the queue. Each sip interface is member of multiple queues. Occasionally I get messages like [Mar 17 11:33:01] ERROR[9253...

...oin=yes" in agents.conf ! Can anyone provide some insight into this ? Thanks in advance! (see below for config) -- Ex Vito queues.conf: [general] persistentmembers = yes [the_queue] musiconhold = default announce = the_announcement strategy = ringall servicelevel = 20 context = the_context wrapuptime = 10 announce-frequency = 30 announce-holdtime = once monitor-format = wav monitor-join = yes eventwhencalled = yes eventmemberstatus = no reportholdtime = no member => SIP/sip0001 agents.conf: [general] p...

...; realtime load queues name tsupport Column Name Column Value -------------------- -------------------- NAME tsupport MUSICONHOLD default ANNOUNCE technical-support TIMEOUT 5 MONITOR_JOIN 1 MONITOR_FORMAT gsm ANNOUNCE_FREQUENCY 60 ANNOUNCE_ROUND_SECONDS 0 ANNOUNCE_HOLDTIME once RETRY 2 WRAPUPTIME 0 SERVICELEVEL 30 STRATEGY random JOINEMPTY strict LEAVEWHENEMPTY no EVENTMEMBERSTATUS 1 EVENTWHENCALLED 1 REPORTHOLDTIME 1 MEMBERDELAY 2 I check my members: > realtime load queue_members queue_name tsupport Column Name Column Value -------------------- -------------------- QUEUE_NAME tsupport INTERFACE Agen...

...like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-frequency = 90 periodic-announce-frequency=60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtim...

...rn => s,3,Hangup When I tried exten => s,2,Queue(callcenter|tTr|||300) It was ringing with out music on hold, but again with out any announcement. Queue.conf is: [general] [default] [callcenter] music=default leavewhenempty = yes monitor-format = wav strategy=rrmemory timeout=15 retry=5 servicelevel = 60 wrapuptime=5 eventwhencalled = yes eventmemberstatusoff = no maxlen = 0 announce-frequency = 120 announce-holdtime = yes queue-thankyou = "vm-ivr" queue-youarenext = "queue-youarenext" ; ("You are now first in line.") queue-thereare = "queue-thereare" ;...

...e | monitor_format | queue_youarenext | queue_thereare | queue_callswaiting | queue_holdtime | queue_minutes | queue_seconds | queue_lessthan | queue_thankyou | queue_reporthold | announce_frequency | announce_round_seconds | announce_holdtime | announce_position | retry | wrapuptime | maxlen | servicelevel | strategy | joinempty | leavewhenempty | eventmemberstatus | eventwhencalled | reportholdtime | memberdelay | weight | timeoutrestart | periodic_announce | periodic_announce_frequency | ringinuse | +----------------+------------+----------+---------+---------+--------------+----------------+---...

...nts. Has anyone else seen this? What am I missing? regards, Drew QUEUES.CONF [general] persistentmembers = yes [FxQueue] music=default strategy=rrmemory context = opt-out_fxq timeout=15 retry=3 wrapuptime=0 maxlen=0 announce-frequency=60 announce-holdtime = yes reportholdtime=yes memberdelay=1 servicelevel=120 ; seconds member => Agent/1102 member => Agent/1103 member => Agent/1104 member => Agent/1105 AGENTS.CONF [general] persistentagents=yes [agents] ackcall=no wrapuptime=0 musiconhold => default agent => 1102,1234,Carly agent => 1103,1234,Sean agent => 1104,1234,Ed age...

...ore the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory servicelevel = 60 ;announce-frequency = 60 ;periodic-announce-frequency=60 ;announce-holdtime = yes|no|once ;announce-holdtime = yes ;announce-round-seconds = 10 ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the q...

...g incominglimit and outgoinglimit in my sip.conf, even if they are deprecated: no luck. Here is a sample from my queues.conf, something wrong in my setup maybe ? Tnx for any help! [ingombranti] joinempty = strict maxlen=3 musiconhold = default announce = annuncio-ingombranti strategy = rrmemory servicelevel = 60 timeout = 15 announce-frequency = 15 eventwhencalled = yes member=>SIP/401 member=>SIP/402 member=>SIP/403 member=>SIP/404 member=>SIP/405 member=>SIP/406 member=>SIP/407 member=>SIP/408 member=>SIP/409 member=>SIP/410 _________________________________________...

...| monitor_join | monitor_format | queue_youarenext | queue_thereare | queue_callswaiting | queue_holdtime | queue_minutes | queue_seconds | queue_lessthan | queue_thankyou | queue_reporthold | announce_frequency | announce_round_seconds | announce_holdtime | retry | wrapuptime | maxlen | servicelevel | strategy | joinempty | leavewhenempty | eventmemberstatus | eventwhencalled | reportholdtime | memberdelay | weight | timeoutrestart | ringinuse | setinterfacevar | +------------+-------------+----------+-----------+---------+--------------+----------------+------------------+----------------...

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

Does anyone know what the various statistics in this line mean? I'm curious what the C:3, A:3 and SL:0.0% withing 0s parts stand for and I have not been able to find any references to it by using search engines. main has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime), C:3, A:0, SL:0.0% within 0s Thanks in advance Paul p.s. That line comes from show

Hello! I am new to both the list and to "*". Can someone direct me to some documentation concerning the reporting tools available for use with "*" as a call-center system? Specifically, things like ACD offer/taken, wrap-time, and such? Thanks very much. This looks like an exciting project. I'm looking forward to playing with it! -- Michel R Vaillancourt Avaya

...************************************************************************ Asterisk Call Manager/1.0 Response: Success Message: Authentication accepted Response: Success Message: Queue status will follow Event: QueueParams Queue: test_queue Max: 18 Calls: 1 Holdtime: 127 Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0 Event: QueueMember Queue: test_queue Location: Agent/101 Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338 Event: QueueMember Queue: test_queue Location: Agent/102 Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909 Event: QueueMember Queu...

Hello, I'm trying to write a php script that issues the QueueStatus and Queues manager API commands to Asterisk and records the returned event data into a MySQL table. On voip-info.org, I see that QueueStatus returns such things as Queue, Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and ServiceLevelPerf. However, there are no descriptions for these values. I've tried searching voip-info.org's asterisk manager events, which states these commands are unformatted and undocumented. Does anyone know what the descriptions are for the data that "QueueStatus" a...

Hi there, this is my queues.conf, I'm using todays CVS: [599] joinempty = yes musiconhold = default strategy = roundrobin servicelevel = 60 wrapuptime = 0 maxlen = 0 timeout=15 announce-frequency = 15 member => SIP/381 member => SIP/300 At first call 381 rings, if you hang up and call again you get the 300 ringing ... this looks more rrmemory than roundrobin, there is something wrong in my setup maybe ? Tnx ! -- Best reg...

There seems to be something about SL for queues since when the show queues CLI command is used, it give something like "SL:0.0% within 0s": pbx*CLI> show queues 1 has 3 calls (max unlimited) in 'rrmemory' strategy (243s holdtime), C:174, A:9, SL:0.0% within 0s Members: SIP/1242 (dynamic) has taken no calls yet SIP/1251 (dynamic) has taken 4 calls