Ryan Stark
2004-Dec-09 22:35 UTC
[Asterisk-Users] Balanced call distribution to agents logged into multiple queues.
Here's the scenario, 5clients, each client has their own queue. There are 3 agents, and they're all logged into all of the queues. Using round robin or rrmemory an agent can get a call in queue 1, then hang up and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents have not gotten a single call. How does one make it so that the round robin feature round robins to every logged in agent. So that, whoever gets the call was the person who least recetnly got rung. Thanks, -Ryan