search for: rrmemory

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each...

Hello, I have Elastix ISO install (FreePBX 2.7.0.3) My current Setup is as follows: Inbound Route > Queue > (Dynamic Agents) The queue distributes calls based on rrMemory. I have been asked to redesign the call distribution as follows: Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in rrMemory format. When Level-1 Agents are busy, distribute calls to Level-2 Agents (say 3 dynamic agents) in rrMemory format. When Level-2 Agents are busy, distribu...

...nd time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is this a bug? [207] wrapuptime=60 timeout=60 strategy=rrmemory retry=15 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=custom/aa_10 queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format=wav member=Agent/9999 member=Agent/1001 member=Agent/1014 member=Agent/1036 member=Agent/1045 member=Agent/1063 me...

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in queues.conf,...

Hi, all. I'm checking in about an issue that has been mentioned here a few times, but to which I can't seem to find a solution for a very present need. The summary is that we'd like to have a queue that rings logged-in agents in the same order every time, based on penalty, in a way that continuously escalates the attempts to the next penalty level until all agents have been tried.

...r a way to log them into a queue and let both phone rings. Let me try to explain: 0317998975 is a fixed phone, 0317998985 is a DECT. 0317998989 is a queue. queue add member SIP/0317998975 to 0317998989 works ofc. sip*CLI> queue show 0317998989 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0% within 0s Members: SIP/0317998975 (dynamic) (Not in use) has taken no calls yet But what i would like to do is something like: queue add member SIP/0317998975&SIP/0317998985 to 0317998989 But that doesnt work. :( sip*CLI...

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message NOTICE[30879]: app_queue.c:3122 aqm_exec: Added interface 'Local/706@AgentQ' to queue 'SomeQueue' from the CLI: SomeQueue has 0 calls (max...

...receives the call but don?t answer. When the queue ?timeout? I would like to get the name of the device that didn?t answered, in my case: SIP/0317998972. ${MEMBERINTERFACE} gives me the name of the device that called in. queue show Kinna ---------------- Kinna has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime, 2s talktime), W:0, C:1, A:13, SL:0.0% within 0s Members: Tomas Ekman (SIP/0317998972) with penalty 1 (dynamic) (Not in use) has taken no calls yet No Callers queues.conf ----------- [general] ; autofill=yes keepstats=yes setinterfacevar=yes ; [Kinna] retry=5...

Morning All, Quick question that has me stumped. Have a queue with several members (Statically defined in queues.conf at this stage for testing) who use Cisco 7960's. The queue is configured to use rrmemory and generally this works correctly. However if a member is already on a call their phone will still ring (The 7960 can show multiple incoming calls for one line). I really don't want members who are on calls to get more calls. Especially when we start logging out members who don't answer....

...exten => q_main,1,Queue(oneeighty_main||||1) exten => 80014055,1,Dial(SIP/80014018,15,tr) exten => 80014057,1,Dial(SIP/80014018,15,tr) exten => 80014052,1,Dial(SIP/80014018,15,tr) queues.conf: [oneeighty_main] musiconhold = default joinempty = strict leavewhenempty = strict strategy = rrmemory retry = 0 member => Agent/80014055 member => Agent/80014057 member => Agent/80014052 With this configuration, the timeout of 1 in Queue() is completely ignored. Why? If I remove the timeout of 1 from Queue() and put it in the queueu def, like this: [oneeighty_main] musiconhold = default...

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971 with penalty 2 (dynamic) (Not in use) has taken no calls yet SIP/0317998975 with penalty 2 (dynamic) (Not in use) has taken no calls yet SIP/0317998972 with penalty 1 (dynamic) (Not in use) has...

Hey, I'm testing out some call queues. I have 7940's and 7960's with the SIP 7.4image. I have a queue that looks something like: [testqueue] strategy = rrmemory timeout = 15 retry = 5 weight = 0 announce-frequency = 0 joinemtpy = yes reportholdtime = yes I dynamically add a phone or two to the queue (AddQueueMember, not agents). When a caller calls in, connections are made and everything is fine. When a second person calls in, each queue member that is c...

How to get rid on following.. why its Invalid ? holler*CLI> queue show queue1 queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Agent/7201 (Invalid) has taken no calls yet Agent/7202 (Invalid) has taken no calls yet No Callers -------------- next part -------------- An HTML attachment was scrubbed... URL: &lt...

...exensions? extensions.conf [from-myprovider] exten => *DID number*,1,Answer exten => *DID number*,2,Dial(SIP/1000) exten => *DID number*,3,Queue(support) ;not sure if this line belongs here exten => *DID number*,4,Hangup ? queues.conf ? [general] [support] musicclass=default strategy=rrmemory joinempty=no leavewhenempty=yes ringinuse=no Member => SIP/1000 Member => SIP/1001 agent => 1000,1000 agent => 1001,1001 ? When using the current config the caller will listen to the 'music on hold' until the agent answers but calls are only being forwarded to extension 1000 as...

...eue-answer] ; 1) Call rings for 15 sec ; 2) Call gets placed into normal queue exten => s,1,Queue(queue-ring|rt|||15) exten => s,2,Playback(_test_rec0) exten => s,n,Queue(queue-answer|t|||20) exten => s,n,Goto(queue-answer,s,2) ------ {queues.conf} [queue-ring] timeout = 15 strategy = rrmemory leavewhenempty = yes member => SIP/comcenter1 member => SIP/comcenter2 member => SIP/comcenter3 monitor-format=gsm monitor-join=yes context = queue-ring [queue-answer] timeout = 30 strategy = rrmemory leavewhenempty = yes member => SIP/comcenter1 member => SIP/comcenter2 member =...

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another ACD call when his turn comes. This results in unnecessary delay in answering that ca...

...annel member in queue and i have set the peer limit 2 for these members. I want to skip those member who are currently on the call (answered to calls) and now their status is busy, if Queue see the busy status caller will not enter in the Queue and go to the next priority. [test-queue] strategy = rrmemory memberdelay=0 timeoutrestart = no joinempty = strict leavewhenempty = yes timeout = 50 member => SIP/1009 member => SIP/1010 sip.conf [1009] username=1009 type=friend secret=XXXX mailbox=779000 context=default host=dynamic call-limit=2 [1010] username=1010 type=friend secret=XXXX mailbox=7...

Hi, I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it

...itor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) exten => _72XXX,2,Dial(SIP/${EXTEN}) exten => _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) exten => _73XXX,2,Dial(SIP/${EXTEN}) queues from queues.conf: [support1] ; Support call queue announce = 16 strategy = rrmemory timeout = 15 retry = none wrapuptime=15 announce-frequency = 0 joinempty = no leavewhenempty = yes member => Agent/2008 member => Agent/2009 member => Agent/2014 member => Agent/2015 member => Agent/2017 member => Agent/2018 member => Agent/2019 member => Agent/3520 member =...

I've got several agents on a queue. However, they often forget to go "not ready" or log off when they can't answer the phone. I would like a person calling my queue to be on the queue for a max of 2 minutes, and I'm using the rrmemory strategy. I put a timeout of 12 on the call to my agent in the [AgentQ] context (they log on using Agentlogincallback). It all seems to work ok, except that I get a load of "pbx.c: Timeout, but no rule 't' in context 'AgentQ'" in the error log. What would I use in the...