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clients
2004 Dec 09
0
Balanced call distribution to agents logged into multiple queues.
Here's the scenario, 5clients, each client has their own queue. There
are 3 agents, and they're all logged into all of the queues. Using
round robin or rrmemory an agent can get a call in queue 1, then hang up
and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents
have not gotten a single call. How d...