similar to: Balanced call distribution to agents logged into multiple queues.

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

List, Okay, here's one that has me stumped, and it might just be something simple. Currently, we are setup so that when someone calls in and tries to reach the operator / front desk, it rings several different phones in sequence. (i.e. it rings the front desk for 15 seconds, then a guy down the hall from it for 15 seconds, then my desk for 15 seconds, and as a last resort, my cordless

Hi, my situation is: incoming call goes into the queue and is picked up by callback agent. The agent then wants to transfer the call to another device (another SIP phone). But 'transfer' button doesn't work and '#' button attempts to start channel monitor. Tried with both Queue(testq) and Queue(testq,tT). Is it meant as a feature that agents won't transfer calls at

Egads. Getting queues to work is like pulling teeth. extensions.conf: exten => q_main,1,Queue(oneeighty_main||||1) exten => 80014055,1,Dial(SIP/80014018,15,tr) exten => 80014057,1,Dial(SIP/80014018,15,tr) exten => 80014052,1,Dial(SIP/80014018,15,tr) queues.conf: [oneeighty_main] musiconhold = default joinempty = strict leavewhenempty = strict strategy = rrmemory retry = 0 member

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan

Hello I was wondering of it is possible to have Queue Agents with the same priority (penalty) but with a certain order ? So I have 20 Agents. Agent 1 till Agent 10 has penalty 1. Agent 11 till Agent 15 has penalty 2. (only contacted if 1 -> 10 are busy) Agent 16 till Agent 20 has penalty 3. (only contacted if 1 -> 10 and 11 -> 15 are busy) Within the range of Agent 1 till Agent

Hi All I have a problem with queues that I have been trying to solve for many months - the customer has now picked back up onto this and wanting a solution - any guidance, ideas or solutions welcome. This is the situation :- We have a number of agents in a ringall group, a call joins the queue and all handsets ring - great. An agent answers and handles the call - great. The call

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

Hi List, Forgive me if this has already been covered. I did go through past messages but could not find anything. I want to setup a queue like scenario where users don't need to login/logout. Basically I want to define a list of extensions that will be rung when a call comes in. The sequence in which the extension are rung needs to be intelligent, in the way queues are. For example, it

Hello, I have Elastix ISO install (FreePBX 2.7.0.3) My current Setup is as follows: Inbound Route > Queue > (Dynamic Agents) The queue distributes calls based on rrMemory. I have been asked to redesign the call distribution as follows: Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in rrMemory format. When Level-1 Agents are busy, distribute calls to Level-2 Agents

Hey, I'm testing out some call queues. I have 7940's and 7960's with the SIP 7.4image. I have a queue that looks something like: [testqueue] strategy = rrmemory timeout = 15 retry = 5 weight = 0 announce-frequency = 0 joinemtpy = yes reportholdtime = yes I dynamically add a phone or two to the queue (AddQueueMember, not agents). When a caller calls in, connections are made and

I've got several agents on a queue. However, they often forget to go "not ready" or log off when they can't answer the phone. I would like a person calling my queue to be on the queue for a max of 2 minutes, and I'm using the rrmemory strategy. I put a timeout of 12 on the call to my agent in the [AgentQ] context (they log on using Agentlogincallback). It all seems to

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

There seems to be something about SL for queues since when the show queues CLI command is used, it give something like "SL:0.0% within 0s": pbx*CLI> show queues 1 has 3 calls (max unlimited) in 'rrmemory' strategy (243s holdtime), C:174, A:9, SL:0.0% within 0s Members: SIP/1242 (dynamic) has taken no calls yet SIP/1251 (dynamic) has taken 4 calls

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start

Hi! We have alot of users who are having 2 phones, 1 fixed and 1 DECT. I am looking for a way to log them into a queue and let both phone rings. Let me try to explain: 0317998975 is a fixed phone, 0317998985 is a DECT. 0317998989 is a queue. queue add member SIP/0317998975 to 0317998989 works ofc. sip*CLI> queue show 0317998989 0317998989 has 0 calls (max unlimited) in

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971