Hi, my situation is: incoming call goes into the queue and is picked up by callback agent. The agent then wants to transfer the call to another device (another SIP phone). But 'transfer' button doesn't work and '#' button attempts to start channel monitor. Tried with both Queue(testq) and Queue(testq,tT). Is it meant as a feature that agents won't transfer calls at all? I'll appreciate any help. -- David Trcka
I've got the same problem. It works fine on some of my older asterisk boxes that haven't been upgraded, CVS-HEAD-12/09/04, but not on the latest box, CVS-HEAD-01/19/05. I've tried both t, T, and tT no luck, I checked my features.conf and it has [featuremap] blindxfer => # i do not have canreinvite set to yes anywhere in any of my configs it works when its not being made through agentcallback -Ryan David Trcka wrote:> Hi, > > my situation is: incoming call goes into the queue and is picked up by > callback agent. The agent then wants to transfer the call to another > device (another SIP phone). But 'transfer' button doesn't work and '#' > button attempts to start channel monitor. Tried with both Queue(testq) > and Queue(testq,tT). > Is it meant as a feature that agents won't transfer calls at all? > > I'll appreciate any help. >
Hecken, Guido
2005-Feb-18 03:39 UTC
[Asterisk-Users] callback agents cannot transfer calls
I'm not shure, but I think something changed in CVS HEAD concerning the # transfers... In older CVS from December 2004 the # transfer had to be terminated by "#" to start transferring. In actual CVS, you have to press # twice, type in the number, wait 2 seconds and the call get's transferred. Is this normal behaviour? Guido Hecken> -----Urspr?ngliche Nachricht----- > Von: Ryan Stark [mailto:rstark@tuzakey.com] > Gesendet: Freitag, 18. Februar 2005 11:03 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: Re: [Asterisk-Users] callback agents cannot transfer calls > > I've got the same problem. It works fine on some of my older asterisk > boxes that haven't been upgraded, CVS-HEAD-12/09/04, but not on the > latest box, CVS-HEAD-01/19/05. I've tried both t, T, and tT no luck, I > checked my features.conf and it has > [featuremap] > blindxfer => # > > i do not have canreinvite set to yes anywhere in any of my configs > it works when its not being made through agentcallback > > -Ryan > > David Trcka wrote: > > Hi, > > > > my situation is: incoming call goes into the queue and is picked up by > > callback agent. The agent then wants to transfer the call to another > > device (another SIP phone). But 'transfer' button doesn't work and '#' > > button attempts to start channel monitor. Tried with both Queue(testq) > > and Queue(testq,tT). > > Is it meant as a feature that agents won't transfer calls at all? > > > > I'll appreciate any help. > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users