Displaying 20 results from an estimated 10000 matches similar to: "Queue/Agents"
2004 Oct 04
2
Queue/Agents problem with 1 agent
Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in
and awaiting a call via AgentCallback. Agent 2 has not logged in. An
outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's
phone rings and Agent1 and A talk.
While they are talking, caller B calls in. Caller B is correctly placed in
the queue and hears music, however this shows up in asterisk
2005 Sep 23
2
Problems with queue and remote agents
I all.
I have configured a pair of * servers, sip connected each other
Mi problem is the following
If on the first * i configure a queue containing phone number of the second
* (i.e with a round robin strategy)
I have non problem as far as all phones are online.
If one of the remote phone number is unavailable, when the round-robin
strategy touch that phone the call is answered
by the voicemail
2006 Dec 06
1
Agent autologoff dynamic queue members - Brain aches please help
Hi list,
Using Asterisk 1.2.10
I am getting seriously confused by Queues and Agents.
So far I configured my queue and agents, had my agents login using
agentcallback.
Call enters queue agent gets a call, if agent doesn't answer after 20
seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned
to queue and the cycle continues. If the same agent doesn't
2005 Aug 25
2
updating display of a hardphone based on agents logging in
Greetings all,
We are settng up a fair sized call center on Asterisk, but we are
having some issues with our agents not knowing if they have logged in
and logged out. Prior to beginning our migration to VoIP the agents
logged into our nortel phones and confirmation was displayed on the
phone.
My question is has anyone out there done anything from Asterisk that
can change the display on
2009 Jan 05
3
Agents, Queues and logon/logoff
Hi all
This is my first post.
As the subject says, I need to implement on my call center the Agent
functionality, son the agents could logon and logoff to the queue
How can I do this configuration? Or where can I read some info about it
Regards
Ariel
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2005 Mar 28
2
call center: agents, queues, sip
Hi,
I am doing some tests with Asterisk's ACD capability, and as far as I
could go I have realized that each agent defined in agents.conf must
keep a session (call) open with Asterisk in order to be considered
online. When a user calls, the agent receives a beep notification in his
softphone and he answers to the pending call in the open channel and
after the call ends he remains on the open
2005 Feb 07
2
callback agents cannot transfer calls
Hi,
my situation is: incoming call goes into the queue and is picked up by
callback agent. The agent then wants to transfer the call to another
device (another SIP phone). But 'transfer' button doesn't work and '#'
button attempts to start channel monitor. Tried with both Queue(testq)
and Queue(testq,tT).
Is it meant as a feature that agents won't transfer calls at
2004 Apr 23
1
Call Queues, Call groups
Is anyone successfully using call queues and call groups? If so do you have
an example configuration?
The wicki and mailing list information I found is pretty old.
Thanks!
Paul
pmahler@signate.com
2006 Feb 21
2
Call queue design issues and suggestions
Greetings to all.
I am currently implementing call queues for a customer and have come across
several "problems".
The customer is an airline representative, and will be using call queues for
different airline reservations. The customer requires that any agent be able
to login to any number of queues. This means that queue members have to be
dynamic, not using "member =>
2005 Mar 29
5
ACD queue question
I have a simple 4 person ACD queue using the AgentCallback function. No
matter what strategy I use, anytime someone calls into the queue
asterisk dials the agents in the order that they are listed in the
agents.conf file. This doesn't seem right to me, or am I wrong.
2017 May 11
4
Using queue priorities to add agents
Hi,
I have a scenario that I am failing to implement using the Queue app, but
which I had thought would be commonplace...
1) (this bit works fine) I want a queue caller to have access to the basic
set of agents initially, with an overflow to additional agents if they are
busy - This is done using penalty:
queues.conf:
member => SIP/dev1,0,Agent1
member => SIP/dev2,0,Agent2
member =>
2011 Mar 23
1
Asterisk Queue ACD when the queues and agents has the same priority/weight
Hello,
I have three queues (F1,F2,F3) with default queue weight and three
agents (A1,A2,A2) with default agent penalty. If the three agents are
busy and tt same time a caller (C1) enter in the queue F1, and after
20 seconds a second caller (C2) enter in the queue F2. So, few seconds
later, the agent (A1) state comes to availabe. In this case the
asterisk deliveries the caller (C2) to agent (A1),
2014 Sep 23
1
how can queue agents choose which call to answer?
Hi everybody,
I'm looking for a solution for the following scenario:
? Asterisk queue
? At peak hours, there will be more callers then queue members/agents, so some callers will spend some time on hold
? Agents should be able to choose which of the on hold calls to answer instead of answering the next one in queue
We already have a web interface where agents can see the callers on hold, so
2004 Jul 29
1
Limit // incoming calls to Queue Agents
Hello,
Since outgoinglimit is EOL'd, I've implemented SetGroup/GetGroupCount to
ensure that SIP clients will only have a single call at any time. Works
perfectly for simple calls using Dial().
I'm now struggling to find a way to similarily limit 2nd calls to SIP clients
that are Agents, who receive their calls from a Queue(). Is there any way to
accomplish this (without writing
2006 Mar 03
1
login/logout agents in a specific queue
hi
if i have an agents that figure as a member in more than one queue,
how can i login / logout him in a specific queue an not in all queues?
2004 Jan 21
1
Is there a way to # of agents logged into a queue ?
Hi,
Looking around I can't seem to find a way to show the number of agents currently
logged into a queue and if possible who they are. Is there a way to do this ?
Thanks
-b
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2007 Aug 29
3
Queue Agents on Remote Asterisk server?
Hi,
I have a main Asterisk server, and a server at a branch location
connected via a IAX2 trunk. I want to have a queue at the main
location that has people from both locations as members. I got this
working, but the trouble comes when the round-robin logic selects a
member at the branch office to call. If that user is unavailable,
their voicemail answers the call, and the main server
2003 Jul 31
3
Queue and Agents in CVS
Every time I have upgraded via CVS in last few weeks, the
queue and agent program doesn't appear to function together.
The calls are not getting passed: Agent 308 is logged in and idle.
Yet I have a customer that has been on hold for over 8 minutes.
Any Ideas?
===================================================
pbx*CLI> show agents
301 (Lee) not logged in (musiconhold is
2007 Sep 07
1
queue static agents
Hi,
I setup a queue (number 4050) with one static agent
(extension 4054).
What I would like is that when someone calls the 4050
queue and there are neither "dynamic" agents logged in
nor is the static agent 4054 "on-line" then the caller
gets out of the queue and falls into another context
(eg. voicemail or anything). Not "on-line" means that
either the SIP
2004 Jul 07
1
RE: What is the difference between queeu members and queue agents
greetings
> > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot
> > understand what the difference between a queue member and queue agent is.
> Agents would be people who's job it is to answer calls. An agent logs in=20
> indicating that he's now available to take calls. Asterisk then sends calls=
> to each agent as they are free to take a