similar to: Queue/Agents

Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Greetings all, We are settng up a fair sized call center on Asterisk, but we are having some issues with our agents not knowing if they have logged in and logged out. Prior to beginning our migration to VoIP the agents logged into our nortel phones and confirmation was displayed on the phone. My question is has anyone out there done anything from Asterisk that can change the display on

I all. I have configured a pair of * servers, sip connected each other Mi problem is the following If on the first * i configure a queue containing phone number of the second * (i.e with a round robin strategy) I have non problem as far as all phones are online. If one of the remote phone number is unavailable, when the round-robin strategy touch that phone the call is answered by the voicemail

Greetings to all. I am currently implementing call queues for a customer and have come across several "problems". The customer is an airline representative, and will be using call queues for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member =>

Hi, my situation is: incoming call goes into the queue and is picked up by callback agent. The agent then wants to transfer the call to another device (another SIP phone). But 'transfer' button doesn't work and '#' button attempts to start channel monitor. Tried with both Queue(testq) and Queue(testq,tT). Is it meant as a feature that agents won't transfer calls at

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, I am doing some tests with Asterisk's ACD capability, and as far as I could go I have realized that each agent defined in agents.conf must keep a session (call) open with Asterisk in order to be considered online. When a user calls, the agent receives a beep notification in his softphone and he answers to the pending call in the open channel and after the call ends he remains on the open

Well because I had sooo may problems with chan_agent.c I wrote this. I'm releasing it under LGPL but if you use it or anything please let me know. It'd be interesting if anyone finds this more useful than just a pile of junk. I've included a (working) example extensions file. SIP phones are assumed to have the same identifier as their extension number, but it'd be trivial to

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote: > I am having a difficult time with the transition from agentcallback login... > Here are a few of the isssues, I am logging in using chan_ local > ie:local/8000 as the extension I'm not sure if this will solve any of your problems or not, but I've found it's often necessary to use the "/n" on the

I am having a difficult time with the transition from agentcallback login... Here are a few of the isssues, I am logging in using chan_ local ie:local/8000 as the extension Call Detail records no longer show agent/xxxx as the dstchannel show agents no longer shows the channels state show queues does not show the member Can anybody help? I have a ton of time invested in applications I developed

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The new app_groupcount looks great for most applications but it a is a step back for call queueing... since app_queue calls physical interfaces and not extensions, app_groupcont can't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing

Hi, I have a scenario that I am failing to implement using the Queue app, but which I had thought would be commonplace... 1) (this bit works fine) I want a queue caller to have access to the basic set of agents initially, with an overflow to additional agents if they are busy - This is done using penalty: queues.conf: member => SIP/dev1,0,Agent1 member => SIP/dev2,0,Agent2 member =>

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hi everybody, I'm looking for a solution for the following scenario: ? Asterisk queue ? At peak hours, there will be more callers then queue members/agents, so some callers will spend some time on hold ? Agents should be able to choose which of the on hold calls to answer instead of answering the next one in queue We already have a web interface where agents can see the callers on hold, so

Hello, Since outgoinglimit is EOL'd, I've implemented SetGroup/GetGroupCount to ensure that SIP clients will only have a single call at any time. Works perfectly for simple calls using Dial(). I'm now struggling to find a way to similarily limit 2nd calls to SIP clients that are Agents, who receive their calls from a Queue(). Is there any way to accomplish this (without writing

hi if i have an agents that figure as a member in more than one queue, how can i login / logout him in a specific queue an not in all queues?