I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.
The first call for each agent probably goes that way, but then after a few calls have rolled through the queue, the strategy you specify (like LeastRecent) should come into play. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eric Rees Sent: Tuesday, March 29, 2005 9:51 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] ACD queue question I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005
That's what I thought would happen, but after about an hour and 100 or so incoming calls, it was still ringing the agents in the order that they were listed in the agents.conf file. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Joe Dennick Sent: Tuesday, March 29, 2005 10:04 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] ACD queue question The first call for each agent probably goes that way, but then after a few calls have rolled through the queue, the strategy you specify (like LeastRecent) should come into play. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eric Rees Sent: Tuesday, March 29, 2005 9:51 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] ACD queue question I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
I tried leastrecent. I did change the strategy, but didn't make a difference. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Joe Dennick Sent: Wednesday, March 30, 2005 6:49 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] ACD queue question Using which strategy? Remember, if you change strategies and reload, it'll forget where it was and start over. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eric Rees Sent: Wednesday, March 30, 2005 6:43 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] ACD queue question That's what I thought would happen, but after about an hour and 100 or so incoming calls, it was still ringing the agents in the order that they were listed in the agents.conf file. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Joe Dennick Sent: Tuesday, March 29, 2005 10:04 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] ACD queue question The first call for each agent probably goes that way, but then after a few calls have rolled through the queue, the strategy you specify (like LeastRecent) should come into play. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eric Rees Sent: Tuesday, March 29, 2005 9:51 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] ACD queue question I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
After I changed from leastrecent I did reload asterisk and waited about an hour and nothing changed. So I restarted asterisk and waited another hour, but it was still calling the agents in the order that they are listed in the agents.conf file. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Umar Sear Sent: Thursday, March 31, 2005 1:11 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD queue question are you restarting asterisk or reloading after changing you configuration. Umar On Wed, 30 Mar 2005 19:33:42 -0600, Eric Rees <EricR@rocketgaming.com> wrote:> I tried leastrecent. I did change the strategy, but didn't make a > difference. > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Joe > Dennick > Sent: Wednesday, March 30, 2005 6:49 AM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] ACD queue question > > Using which strategy? Remember, if you change strategies and reload, > it'll forget where it was and start over. > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of EricRees> Sent: Wednesday, March 30, 2005 6:43 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] ACD queue question > > That's what I thought would happen, but after about an hour and 100 or > so incoming calls, it was still ringing the agents in the order that > they were listed in the agents.conf file. > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Joe > Dennick > Sent: Tuesday, March 29, 2005 10:04 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] ACD queue question > > The first call for each agent probably goes that way, but then after a > few calls have rolled through the queue, the strategy you specify(like> LeastRecent) should come into play. > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of EricRees> Sent: Tuesday, March 29, 2005 9:51 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [Asterisk-Users] ACD queue question > > I have a simple 4 person ACD queue using the AgentCallback function.No> matter what strategy I use, anytime someone calls into the queue > asterisk dials the agents in the order that they are listed in the > agents.conf file. This doesn't seem right to me, or am I wrong. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Eric would you be so kind as to assist me in setting up an acd que in astersik? ALso I am interested in your domain name rocketgaming.com is that an organization your involved with. On Tue, 29 Mar 2005 21:50:38 -0600, Eric Rees <EricR@rocketgaming.com> wrote:> I have a simple 4 person ACD queue using the AgentCallback function. No > matter what strategy I use, anytime someone calls into the queue > asterisk dials the agents in the order that they are listed in the > agents.conf file. This doesn't seem right to me, or am I wrong. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >