Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090105/f1a4185f/attachment.htm
Ariel Dorfman a ?crit :> > Hi all > > This is my first post. > > As the subject says, I need to implement on my call center the Agent > functionality, son the agents could logon and logoff to the queue > > How can I do this configuration? Or where can I read some info about it > > Regards > > Ariel >To quote a forum reply i've seen today: "It could easily be done.. Have you done any research on this, to have a go at it? Rather than us handing you the answer?" You could try reading the "asterisk the futur of telephony" O'REILLY book (which is freely available), and/or the more or less offical asterisk wiki http://www.voip-info.org/wiki/view/Asterisk
i have done some research, but there says that i can use a function called AgentCallbackLogin, but it is deprecated in my system and i cant use it regards>Ariel Dorfman a ?crit : >> >> Hi all >> >> This is my first post. >> >> As the subject says, I need to implement on my call center the Agent >> functionality, son the agents could logon and logoff to the queue >> >> How can I do this configuration? Or where can I read some info about it >> >> Regards >> >> Ariel >> > >To quote a forum reply i've seen today: > >"It could easily be done.. Have you done any research on this, to have a >go at it? Rather than us handing you the answer?" > >You could try reading the "asterisk the futur of telephony" O'REILLY >book (which is freely available), and/or the more or less offical >asterisk wiki > http://www.voip-info.org/wiki/view/Asterisk > > >_______________________________________________ >-- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >asterisk-users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
> As the subject says, I need to implement on my call center the Agent > functionality, son the agents could logon and logoff to the queue > How can I do this configuration? Or where can I read some info aboutit Here is a few links I used when I developed mine. http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue http://etel.wiki.oreilly.com/wiki/index.php?title=Asterisk_Queues_using_ AddQueueMember&printable=yes http://www.voip-info.org/wiki/view/Queues+with+hotdesk+agents+login+voic email+AEL+1.4 Also, because cmd AgentCallBack() is deprecated, you will have to code your own agent logon and logoff. My experience is depending on how rigorous you want your code be, it could be quite involved and as always, please code in AEL2 because it is a much better script language when AEL.