Looking for a good web app that will show agents that are login to queue. I tried the operator panel but I'm unable to get the LED to change color per the doco I have.. It works well for everything else but no luck on the agent part..
Commercial plug. Signate is the North American distributor for XC-AST, call queue monitoring and reporting software for Asterisk. It allows managers to monitor queues and agents in real time, or to analyze queue activity for given periods. Real time facilities allow managers to monitor: -Agents logging on and off -Calls by agent -Calls in queue with wait times -The launch of queue URLs like external CRM applications. XC-AST is free for up to two agents. A ten agent system is $900 USD. Installation is available for an additional charge. For more information, http://www.signate.com/xcast.php or call Signate at 415.442.4011. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Hall, Eric M. Sent: Monday, August 01, 2005 1:38 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Queue/Agents Looking for a good web app that will show agents that are login to queue. I tried the operator panel but I'm unable to get the LED to change color per the doco I have.. It works well for everything else but no luck on the agent part.. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.338 / Virus Database: 267.9.8/61 - Release Date: 8/1/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.338 / Virus Database: 267.9.8/61 - Release Date: 8/1/2005
Hall, Eric M. wrote:> Looking for a good web app that will show agents that are login to > queue. I tried the operator panel but I'm unable to get the LED to > change color per the doco I have.. It works well for everything else but > no luck on the agent part..I can share mine. Shows a list of callers and agent status. -- respectfully, Joseph --------------------
the flash operator panel does it great. You need to use the agent channels instead of the zap/sip channels. Try this: [Agent/101] Position=3 ; Button number in the console Label="Steve 101" Extension=101 ; Extension to reach that channel Context=localext ; Context where that extension is defined Voicemail_Context=default Icon=4 Cheers, Jon. On Monday 01 August 2005 03:38 pm, Hall, Eric M. wrote:> Looking for a good web app that will show agents that are login to > queue. I tried the operator panel but I'm unable to get the LED to > change color per the doco I have.. It works well for everything else but > no luck on the agent part.. > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
> Looking for a good web app that will show agents that are login to > queue. I tried the operator panel but I'm unable to get the LED to > change color per the doco I have.. It works well for everything else but > no luck on the agent part..How are your agents loging into queues? Depending on that you should use slightly different configurations. Contact me off list if you need assistance. Regards, -- Nicol?s Gudi?o Buenos Aires - Argentina
FOP works depending on how your agents signin. What are you using? Agentcallback or agentlogin? |-----Original Message----- |From: asterisk-users-bounces@lists.digium.com |[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of |Hall, Eric M. |Sent: Lunes, 01 de Agosto de 2005 03:38 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: [Asterisk-Users] Queue/Agents | |Looking for a good web app that will show agents that are |login to queue. I tried the operator panel but I'm unable to |get the LED to change color per the doco I have.. It works |well for everything else but no luck on the agent part.. |_______________________________________________ |Asterisk-Users mailing list |Asterisk-Users@lists.digium.com |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | |