asterisk users - Jun 2007 - addqueuemember recording and reporting

On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote:
> I am having a difficult time with the transition from agentcallback
login...
> Here are a few of the isssues, I am logging in using chan_ local 
> ie:local/8000 as the extension
I'm not sure if this will solve any of your problems or not, but I've
found it's often necessary to use the "/n" on the end of a local
channel
to make it work correctly for queues, as in Local/8000/n
> Call Detail records no longer show agent/xxxx as the dstchannel show 
> agents no longer shows the channels state
If I'm understanding correctly, you're no longer using agents,
you're
using dynamic queue *members*. There's a subtle but important
difference.
> show queues does not show the member
Now this is strange. How are you adding the Local/8000/n as a member of
the queue? Through AddQueueMember()? Through the manager interface?

-Jared

 
I am using local/8111/n now. I am using the manager interface to log in
and out. There has to be a way to view the activity in the queue. If
show queue and show agents doesn't work this really isn't going to do
much for anyone running a real call center. What huge thing am I
missing?
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I am using Local channel instead of callback agents and it works not as 
good as I expected. If you add /n option then after the transfer queue 
assumes that agent is still busy because asterisk doesn't hangup such 
channels after tranfer. If you don't use /n then queue doesn't have info
about the state of the agent because asterisk hangs up such channel 
immediately after answer and we get some problems with recordings and 
overall statistics.
I don't know what you're missing this depends on what you want from 
queue. There is nice option of AddQueueMember in asterisk 1.4.x called 
membername so we can add to queue ordinary channel (for example 
SIP/1234) and give it any name (for example, Agent/100 ). All messages 
in queue_log will be associated with that name. We can also record using 
QUEUE_MONITOR_FILENAME and recieve messages about which members of queue 
are being called. "show agents" won't work in that case of course.
Hope this helps.
Sorry, bad English.

Jordan Novak ?????:
>
> On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote:
>
> > I am having a difficult time with the transition from agentcallback 
> login...
>
> > Here are a few of the isssues, I am logging in using chan_ local
>
> > ie:local/8000 as the extension
>
> I'm not sure if this will solve any of your problems or not, but
I've
> found it's often necessary to use the "/n" on the end of a
local
> channel to make it work correctly for queues, as in Local/8000/n
>
> > Call Detail records no longer show agent/xxxx as the dstchannel show
>
> > agents no longer shows the channels state
>
> If I'm understanding correctly, you're no longer using agents,
you're
> using dynamic queue *members*. There's a subtle but important
difference.
>
> > show queues does not show the member
>
> Now this is strange. How are you adding the Local/8000/n as a member 
> of the queue? Through AddQueueMember()? Through the manager interface?
>
> -Jared
>
> I am using local/8111/n now. I am using the manager interface to log 
> in and out. There has to be a way to view the activity in the queue. 
> If show queue and show agents doesn't work this really isn't going
to
> do much for anyone running a real call center. What huge thing am I 
> missing?
> ------------------------------------------------------------------------
>
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