Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk console: app_queue.c:743 wait_for_answer: No one is answering queue 'cytelcs' Why is that showing up? Agent 1 is still logged in and is currently on call with caller A. Why would * inform me that noone is answering that queue when someone is? Any ideas? Thanks, Matthew
Matthew Boehm wrote:> Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in > and awaiting a call via AgentCallback. Agent 2 has not logged in. An > outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's > phone rings and Agent1 and A talk. > > While they are talking, caller B calls in. Caller B is correctly placed in > the queue and hears music, however this shows up in asterisk console: > > app_queue.c:743 wait_for_answer: No one is answering queue 'cytelcs' > > Why is that showing up? Agent 1 is still logged in and is currently on call > with caller A. Why would * inform me that noone is answering that queue when > someone is? > > Any ideas? > > Thanks, > Matthew >within retry timeframe, no one was available (nor answered) that queue, that warning message will be shown. set your retry = x to a higher number and those will happen less often.
> -----Original Message----- > From: Matthew Boehm [mailto:mboehm@cytelcom.com] > Sent: Tuesday, October 05, 2004 9:21 AM > To: pchammer@dynx.net; Asterisk Users Mailing List - > Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Queue/Agents problem with 1 agent > > > According to the source code, shouldn't it be saying > "Everyone is busy at this time" instead of "No one is > answering queue" ? This seems to make more sense because > someone "is" answering the queue and when 1 agent is > currently on the phone with someone from the queue they are > busy at that time. > > Can anyone else please confirm this behavior? I'd like to > confirm it before submitting a bug report. Just setup a > queue, and 2 possible agents. Have 1 agent login. Put someone > in the queue, have agent 1 answer the call. While on that > call put another person in the queue. You "should" see > "Everyone is busy at this time" messages in DEBUG. If you are > seeing "No one is answering queue '<queue name>' then there > is a problem. >Confirmed. We get the same issue, but since it is of no real consequence I just ignore it. It would be nice to be fixed. Robert Jackson