similar to: Call Queues and Agents, using both devices and agent members

I also have some other trouble. How the I send the caller to voicemail (next extension) if the Member => SIP/phone stops answering for a defined period of time. I cant figure out if this would work (from queues.conf): ; If you wish to remove callers from the queue if there are no agents present, then set ; this to yes. Note that this is for use with dynamic queue members! ; ; leavewhenempty

Hi. We have people with two or more sip phones. One wireless and one wired. So this is the case: Person A with two phones wants to have a queue for his incoming calls. So when he answers one of the two phones, the other phone should not ring. But when he isn't talking in any of the phones, they both should ring. Does that make any sense? This what I have for people with only one

Hi All I have a problem with queues that I have been trying to solve for many months - the customer has now picked back up onto this and wanting a solution - any guidance, ideas or solutions welcome. This is the situation :- We have a number of agents in a ringall group, a call joins the queue and all handsets ring - great. An agent answers and handles the call - great. The call

greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a

greetings - I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot understand what the difference between a queue member and queue agent is. Gurus, can you please explain this? When - for example - should I use "AddQueueMember" application and when should I use "AgentLogin" ? Respectfully Constantine

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Dear All , 1- I'm trying to access the values of fitted(model) after model<- tune.svm( ) but seemingly it is not poosible. How can I access to values of fitted ? However ,it is possible only after model<- svm( ) 2- How can I access to the other values such as the number of Support Vectors , gamma, cost , nu , epsilon , after model<- tune.svm( ) ? these are not possible? I

For all you AMP users: Why the heck is there no area in AMP to manage agents? I see you can add static agents under the queue settings, but there is no area to assign dynamic agents. Is every extension (or user) considered a dynamic agent? Is it setup up such that, as default, every extension is considered a dynamic agent that can log into any queue? (Yes, I realize you can add a password to

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hello, On a Linux partition, I'd like new files to be created as "rw r r". 0133 doesn't seem to be the right mask for that pupose. Does someone know what I should use instead? Thank you. ============ fdisk -l Disk /dev/sda: 931.51 GiB, 1000204886016 bytes, 1953525168 sectors Disklabel type: dos Device???? Boot Start??????? End??? Sectors?? Size Id Type /dev/sda1? *???? 2048

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

Hello folks, I have a litle problem here, i did not run into this problem yet, but it will be in the future! Let think! I have 8 agents, 2 of them speak english and Portuguese. Now i have many clients most of them speaking english... And we send all users to the queue app. Now lets thinks all Agents are ocupied, and have 6 other english speakers at waiting line end now one portuguese speaker

We use agents and queues, with CVS HEAD. I've read up on realtime queues and queue members, (and actually understand it!) but there is no reference to agents. Is it possible to have realtime agents as well ? Julian.

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

Grretings to all, I am having a problem with a customer's queue setup that I don't really understand. Background: Customer has 5+ queues and is using dynamic login to the queues based on SIP/XXX for example. There is a litle script that runs that allows agents to log into particular queues via the keypad. The user can log in to any queue that he wants, including multiple queues. The

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

We are having a problem where agents are not logging off at the end of the day and they complain about receiving calls early the next day. Is there a simple way to automatically log off all agents (dynamic) from all queues at a certain hour? Or do I have to parse all queues for agents and remove them one by one? -- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director

Is there a way to define multiple contexts for agents/queues such that in a multi-tenant environment, there could be two different, say, Agents 1000? I'm setting up a multi-tenant configuration and I'm giving each tenant a web-based interface to define their own agents and I wouldn't want to restrict one tenant from choosing an agent because another tenant (which the tenant

All, I am experiencing an issue where if an agent is logged into the queue, but has their client closed. It appears that when the queue calls the agent, it goes through the macro I have setup for that user and will dump them to voicemail if unavailable. This pulls the call out of the queue, which is not what I would like to happen. I am wondering if this is the expected behavior and I should

I'm a newbie, but learning as fast as I can, I have 3 questions so please be patient. 1. I'm not sure as to the correct behavior of using a Agent/@1 in the queues.conf to specify that a group of agents (in this case group 1) should be members of the queue. Currently my queues will only ring the members of the agent group in the order defined in the agents.conf assuming that more than one